For all shipping, orders and payment related issues. If you have questions about your Indiegogo pledge or a similar issue, please post here.
Hi, is there any way to find out when my unit is slated to arrive (Iām based in Singapore)? Iāll be travelling soon so want to make sure someone is around to receive it. Plus Iām excited to get it! Thanks!
Hi. I am in EU (Denmark) with backer id 27xx. My status still says āContribution Placedā. Question: Can this be correct? I would have expected that it would say ālockedā. I completed the backerkit survey several month ago.
I am just afraid my order may be lost in the system ā¦
Kind regards
Dear Philips,
Can you please post your delivery schedule for all regions?
I am more interested in the Africa Region.
Cheers.
Where is my item? Backer 16636
Hi , Im a backer from Dubai UAE. I want to know how long it will take to send the batch to UAE ?
I want to confirm when my shipment will be delivered, or if it ca nāt be delivered, please tell me, Iām in China! My email address is: info @ titianglasses
Can you please advice or confirm? Iāve posted this issue in the āshipping to Europeā-topic as well. Iām a backer since August, #3159. I was very excited all pledges up to #4188 were shipped to europe. I now see that my backerkit status is still not updated to shipped. Is this an administrative problem or is my pledge stil not shipped ?
We just shipped 430 pieces to:
- USA
- CANADA
- MALAYSIA
- JAPAN
- THAILAND
Factory are now closed and we will restart manufacturing on February the 8th. Our new factory is now fully prepared to maximise the quantities!
We will keep you posted,
How can I apply to cancel my order and get a refund? I donāt want to be a part of this nightmare anymore.
When you will ship to saudi arabia contribution ~ 141xx ??
Required Estimated date only
When are you shipping to Aus/NZ? You claimed you were shipping 500-700 units prior to CNY to Aqua/NZ and your latest message has no mention of Aus/NZ. Can you stop lying and provide a clear strategy for shipping to your backers please.
Hello itās now the 21st January 2020 Iām in london still waiting for my projector checked backers and no update on shipping to the UK what is going on no updates nothing Philips you are a massive global company and you really have mucked this up not happy please respond urgently
Hi Philipps, I donāt have any news about my shipping and I donāt know where I have to search.
Iām #17639 on October 30, 2019.
Thanks to you
Bonjour, je nāai toujours rien reƧu concernant ma commande. Pouvez me rĆ©pondre pour savoir oĆ¹ en est ma commande ?
Hi, I know the factory is closed until Feb the 8th, but do you have any idea how many units are left to ship to Europe, Iām backer number 11922 and just wanted to try to get some sort of indication on timeframes??
Thanks,
Steve
Hello, my contribution ID is 11281
When will you ship to Taiwan?
Thanks
Hi
I am based in Hong Kong backer id 10681. When are you planning to start the shipping for HK? It was Oct then Dec finally before CNY. Where are we now please?
Hello there! My contribute ID is #16430.
I have changed my delivery address, but the backerkit has not been updated. Is there a change?