About the Shipping & Orders category

PicoPix Max Shipping & Orders
67

No I have not heard about anything… Has anyone ask for refund? How long does it take?

68

The Indiegogo campaign is now over and therefore as of March 11th Philips do not accept cancellations anymore.
Their logistic and sourcing team have already purchased all the components to manufacture the right number of products for their backers, and they have restarted production and shipping after the Coronavirus lockdown.

You will receive your order soon, at which point you can either keep it or sell it.

69

Hello,
When will i receive my pledge in the Netherlands?
Contribution ID: 14186
Backerkit_id: 15585705
Contribution Date: October 3, 2019

70

Dear screeneo’s team,

My order #5894 is apparently shipping back to you.
My address was lock so soon that I couldn’t change it soon enough. With the covid19 I had to go back to my country in France. I tried to change the address from UPS but they blocked it in France and are saying that it’s shipping back to you. :sob:
Where can I give you my confinement address so you can send it back? ( hopefully as soon as possible )

Thank you in advance.
Tom

71
  • send an email to support@screeneo.com explaining what’s happened and asking for reshipment, with the original email address used to buy the product.
72

Hello my order is: Contribution ID
15088
Contribution Date
October 6, 2019
When can I ship in China?

73

Defined soon, like they said by Christmas? This is really unsatisfactory for any standard. Do we have people here that actually work for the company that can reply honestly.

74

All replies will be honest, but they will be honest estimates. In this time of world wide crisis, no guarantees can be given im afraid.

75

Hello there! I am in Taiwan!
Contribution Date October13, 2019.
Indiegogo contribution ID # 16430.
Backerkit ID # 15584091.

When can I receive my PPM?

76

Hello there I am in Sweden!
Contribution Date October 10, 2019.
Indiegogo contribution ID # 15819.

I never received any update so far and it’s been a long time with no info.
Also I never received any backerkit number.
Can you confirm the order is still placed and when will you be able to ship.

Thanks

77

Hi,

Hoping for some assistance.
Contribution ID:15035
My backer page is telling me that my pledge has been completed, however I have not received anything. I have a tracking number (search is blank when using it) and Fastway couriers have confirmed that my package has been lost and was not delivered.
How do shipping issues get resolved?

78

Start by emailing support@screeneo.com and telling them about this situation. They will get back to you, if you haven’t heard back by Monday please reply to this post.

79

Thanks for your help @IvoGrijt

1 Like
80

A post was merged into an existing topic: Individual status update requests

81

A post was merged into an existing topic: Individual status update requests

82

Hi there,

Hoping to get some assistance or an update on my order. It is very hard to follow all of the updates and I can’t seem to find an updated list of units that will be shipped (aside from the two lists posted ~19 days ago).

Contribution ID: 13256
Backer_ID: 15586333

@IvoGrijt if you have any advice or a general update/estimate on timing, it would be greatly appreciated.
Thanks!

83

There have only been two lists so far AFAIK, what I can do is try to add the number of lists to the summary thread to give you a quick way of knowing whether you should search for your ID in the lists again or not.

More than that I cannot tell you as I simply do not know, I do not work for Philips and haven’t had a chance to read the latest information shared on this forum today yet.

84

A post was merged into an existing topic: Individual status update requests

85

2 posts were merged into an existing topic: Individual status update requests

87

Same for me. I got a tracking on April 10th, and it’s not working at this time and received nothing…