About the Shipping & Orders category

PicoPix Max Shipping & Orders
75

Hello there! I am in Taiwan!
Contribution Date October13, 2019.
Indiegogo contribution ID # 16430.
Backerkit ID # 15584091.

When can I receive my PPM?

76

Hello there I am in Sweden!
Contribution Date October 10, 2019.
Indiegogo contribution ID # 15819.

I never received any update so far and it’s been a long time with no info.
Also I never received any backerkit number.
Can you confirm the order is still placed and when will you be able to ship.

Thanks

77

Hi,

Hoping for some assistance.
Contribution ID:15035
My backer page is telling me that my pledge has been completed, however I have not received anything. I have a tracking number (search is blank when using it) and Fastway couriers have confirmed that my package has been lost and was not delivered.
How do shipping issues get resolved?

78

Start by emailing support@screeneo.com and telling them about this situation. They will get back to you, if you haven’t heard back by Monday please reply to this post.

79

Thanks for your help @IvoGrijt

1 Like
80

A post was merged into an existing topic: Individual status update requests

81

A post was merged into an existing topic: Individual status update requests

82

Hi there,

Hoping to get some assistance or an update on my order. It is very hard to follow all of the updates and I can’t seem to find an updated list of units that will be shipped (aside from the two lists posted ~19 days ago).

Contribution ID: 13256
Backer_ID: 15586333

@IvoGrijt if you have any advice or a general update/estimate on timing, it would be greatly appreciated.
Thanks!

83

There have only been two lists so far AFAIK, what I can do is try to add the number of lists to the summary thread to give you a quick way of knowing whether you should search for your ID in the lists again or not.

More than that I cannot tell you as I simply do not know, I do not work for Philips and haven’t had a chance to read the latest information shared on this forum today yet.

84

A post was merged into an existing topic: Individual status update requests

85

2 posts were merged into an existing topic: Individual status update requests

87

Same for me. I got a tracking on April 10th, and it’s not working at this time and received nothing…

88

Please read this: General info about shipment and manufacturing

89

Read this in comments on the campaignpage:

[Michel P ]
Today 2020 04 27 for those with DHL notification since 10th of April : “Hello, just received an email confirmation from the customs: they have released the goods 2h ago. Then will be transferred back to UPS and DHL”.

So far the DHL page has so far not been updated, can anyone confirm or deny the authenticity of this?

90

We created a summary thread so nobody has to hunt down information but instead can find it in one convenient spot. Bookmark that and gather your daily digest from it, you can always click on the quotes in that topic to jump right into the actual thread where it was actually posted.

You’ll find this information in that thread also.

91

Checked the threads and nothing specific to the actual question I raised regarding the tracking numbers being released from customs sent on the 10th april unfortunately.
Or theres so many threads/messages I am unable to find it.

92

2 posts were merged into an existing topic: Individual status update requests

93

2 posts were merged into an existing topic: Individual status update requests

94

Please tell me this isn’t true! After waiting for almost three quarters of a year and time and again giving up on finding anything in a huge pile of the same questions and a lot of unreadable information I give it another go, to find out I had to make an account somewhere and I am now at the very back of the line?!?!? Someone might have warned me that I needed to make an account on a different platform sooner. I don’t know, by simple sending me an email, with a simple and clear instruction! So let me see if I understood this correctly now: I have an indiegogo account where I made a pledge, all my information is there, but apparently that is not enough (???), I need to make an account on a different site called backer kit as well, which I now did, but because I only did that just now, I was never considered for being sent an order. Right? I now have to wait for god nows how much longer? Do you people have any idea how frustrating all that is? I would have felt less frustrated if the entire project failed and I ended up with nothing else than a nice video of your spiritual journey into the world of entrepreneuring.

2 Likes
95

Hi Nathalie, welkom!

Please be so kind as to fill in your Indiegogo contributor ID in the corresponding field of your profile: https://community.philipsprojection.com/u/nathalie_van_hees/preferences/profile

Then send me a Personal Message when you’ve done that, and I’ll get back to you on what to do next.

1 Like