Amazon Prime videos display pink/green pixels

I’ve recently started getting problems trying to play videos on Amazon Prime. Any film I play starts showing the images only in green and pink pixels. The audio works, and other apps such as bbc iplayer and Netflix work fine, it’s only the amazon prime app.

Any ideas what the cause for this could be and how to fix it? Stopping and starting the ppx used to fix this before, but in the last 2 weeks, that hasn’t helped in any way.


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I’ve recently updated to SW 1.2.1 and I experience a similar problem with VLC. The playback is mainly b&w with pink/green/blue spots. This even happens to video files which previously played fine.

The VLC one is super annoying. It only happens when using hardware accelerator which is sadly needed for smooth playback. @PhilipsNono when will this be fixed?!

Totally agree.
@PhilipsNono Is there a suggested solution to this annoying issue? Upgrade of VLC to version 3.3.2 did not help.

Hello @PhilipsEngineering,
I have also the same problem with VLC and this is due to hardware acceleration. It was working fine before the upgrade. Do you have more info regarding this issue ?

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@PhilipsNono @PhilipsIvo @PhilipsEngineering @PhilipsKristina Hi Everyone. No response from Philips at all in two months? Really? Could you please at least acknowledge that there is an issue connected with hardware acceleration after the last firmware update? Are you about to address it in the next update? Thanks.

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Same problem. Philips, please say something.

@PhilipsEngineering @PhilipsIvo @PhilipsNono @PhilipsKristina
Guys, please advise on the VLC problem. Thx!

@PhilipsEngineering @PhilipsNono
The latest firmware update did not help.
I will just keep posting. Here it how it looks like!


Exactly the same here! The problem has been there ever since the older firmware and VLC 3 beta version. It only take a few clicks for Philip to reproduce the issue at their end…
I wonder why only a handful of users echo to this post given that VLC is such a popular player on the market. :frowning_face: