we just received our PPM and we’re really amazed! Unfortunately the PPM won’t charge. We tested several setups. Each setup tested when powered on and powered off. When powered on the LED stays blue, when powered off the LED stays off to.
The USB-C cable that plugs in to the supplied power adapter may need to pushed in all the way.
When I first set up, I thought it was in all they way, but there was no power. In checking the connections, I heard and felt a little click when ensuring that the cable was properly attached to the power supply.
Thx again for your help. As mentioned before, we tried several setups to ensure neither cable nor power supply are defect. Cable “clicked” on both sides and power supply is the delivered PPM power supply. Nothing happens. No lights, no loading.