Can’t update PPM

Rinsch · January 30, 2020, 8:51pm

PPM (out of the box) is running 1.0.21, however I can’t update to 1.0.25 as it says I’m running the latest version.

Link to download for offline update also doesn’t work.

Seb · January 30, 2020, 8:55pm

Got my ppm today (yeah!) and have exactly the same issue when trying to run the update. Am connnected to WiFi (all apps are working) and have restarted the app. Version is also 1.0.21

Rinsch · January 30, 2020, 8:58pm

Managed to download 1.0.25 by changing the link in the “How to do offline update”-topic. --> http://rk-ota.picopix.com/OtaUpdater/android?product=PPX620&version=1.0.25

Seb · January 30, 2020, 9:16pm

thanks, gonna try that as well

Seb · January 30, 2020, 9:23pm

The link seems to be unavailable. Will try again tomorrow

SchmuFoo · January 30, 2020, 9:26pm

I had the same issue today after unboxing but after trying for the second time everything went fine

vmvschijndel · January 30, 2020, 10:05pm

Hi everyone,

There was an issue with the update server. It was overloaded because of all the EU deliveries and updates:) the server is being scaled up to prevent this from happening again. Should work without issues now:)

Philips_Support_P · January 30, 2020, 10:11pm

It’s the wrong link. version= should be your current version. The server will push the proper update for your version. It’s not to choose which version to download.

Seb · January 30, 2020, 10:21pm

Thanks, online update is working again!

Rinsch · January 31, 2020, 6:09am

Oops! Anyway it works now. Thanks!