I haven’t heard back from email@example.com nor from firstname.lastname@example.org now 6 days, so I’ll start again here. Can you please review and advise how I can proceed for authorization/info to replace or repair?
I received my PPM in Toronto, Canada on 31/12/2019 and used it for roughly 100 hours so far. I am Indiegogo backer contribution ID #4172.
Recently while watching a movie, I noticed a pixel or cluster of pixels has blacked out: whether burnout or dust, it is leaving a dark spot in the top left image area. I checked for dirt on the lens exterior and switched to another video source and then the home screen, even shutting off power and turning it back on, but the problem persists.
This should not be acceptable on a new projector, and I have concluded that the unit should be returned for either repair or replacement.
Please see image (link to shared file: https://drive.google.com/open?id=1yumi5ovzNKCSBYDFbrygcpb-msJJoTWt ) illustrating the problem on my 120" screen. The flaw is tiny but annoying, like having a black housefly catching the eye as it permanently inhabits a corner of the movie screen.
How do I proceed to return the unit for warranty care? ALSO, when would be an ideal date to initiate return? With shipping delays, corona virus etc., I would rather live with the problem and wait until things have settled for quickest turnaround time, than ship it now and have no projector for several months.