I’m a UK backer, my IndieGogo contributor ID is 13315
Unfortunately DHL managed to lose my parcel - the consignment reference is CR071936483DE. I have called them several times and they have made notes on their systems, so it should be recorded that this is the case.
I have emailed the support@picopix email address and heard nothing back at all. (EDIT: to confirm I emailed firstname.lastname@example.org)
I need the Picopix makers to raise a claim against DHL and re-send me a new package.
Given that I can’t get a reply from Picopix, can somebody please advise me what to do? It’s been a week since I emailed. My next steps will be to claim back the money from my bank, or take legal action.