You used the wrong (old) e-mail address
The new e-mail is support@screeneo.com
As Davy said, please send an email to the new address, ie. support@screeneo.com. Also, @IvoGrijt might be able to help you.
Sorry, I should have clarified - I did email the right address. support@screeneo.com
I did this 6 days ago, my support ticket reference is 23889 - but no reply.
Good. Unfortunately, the support has quite a backlog at the moment. Hopefully, they will help you soon.
I have the same problem - I am in Ireland and my parcel went to Italy
Have sent a request with the details to the same email address but haven’t heard back. Is there general guidance on what happens here? Refund/New shipment?? Been waiting since last year - incredibly frustrated that it’s gone wrong again
Are you sure this isn’t just a case of a reused tracking code? There’s been quite a few of those cases in the recent batches. See #5 in the Tracking and Shipping FAQ.
Unfortunately your tracking label is a reused one like djupsjob indicated. Your actual package is expected to be delivered by the end of this week at the latest, see the updates from 20.06.2020 onwards on DHL Private Customers
Wow! That would be a great outcome - DHL has replied to my query telling me that my parcel had been shipped & was gone
Thanks for the extra info!! Will keep my fingers crossed for this week (it’s my birthday next week!!!)
I have the same problem, my tracking number is : CR071938833DE.
At the DHL web the only message that it appears since 8th of june is: Due to an address error, the shipment could not be processed/delivered. A new delivery attempt will take place.
Im so frustrated, picopix is not answering any of my emails, and DHL is telling me that I can not claim for the package
Hi,
I have just received a message from DHL that my tracking number is duplicated from a packed sent in February.
Who I can contact to see what is the issue with my delivery?
My tracking number is: CR071931985DE
@IvoGrijt Do you know who could help with this issue?
Thanks,
Álvaro
Me!
My shipment to delivery. I didn’t received my product and the tracking number shows if has been returned. I am in the home on that day. I dont understand this.
Any information about my delivery. Shipment to Germany?? Contribution #10752
Would you mind sharing your tracking code? You can send it by PM if you don’t want to share it publicly.
652/5000
Good afternoon, my contribution number is #15556. On May 18 I received an email that my order was shipped. Since June 2 the following information appears on the DHL website: “22:23 Local time | The international shipment has been processed in the export parcel center Speyer, Germany”. I have contacted DHL Spain to find out more and they have answered that there is a problem and that I will contact you. On June 10 I contacted you (Request 23439) and I still have no answer. Do you know in what situation my shipment is CR071938714DE and when can I receive it? Thank you very much.
Thanks @IvoGrijt.
Do you need any additional data ? which it will be the next step?
Thank you very much.
Have a great day.
Álvaro
Mine arrived Today!! Keep the faith!!!
Did you have the same problem? I’m worry because since the 8th of june it appears the same error…
Hi @IvoGrijt,
Any news about this? I don’t know what to do or who to contact to know what is going on with my delivery?
Thanks,
Álvaro