Hello Guys,
We created some labels via UPS/DHL/TNT. We encounter many issues from backers that never shipped their device, or even didn’t contact the shipping company.
Now in order to get a smooth pick up, can you send an email to support@screeneo.com with:
- Your complete address
- Phone Number
- your Ticket ID (sent by our team in the same email as the link to the return form you’ve filled, it’s either a 3/4/5 digit number or of the form NDnnn). If you can’t find yours, just ask us!
- THE MOST IMPORTANT: YOUR PREFERRED DATE FOR PICK UP (UPS/DHL is asking this info as soon as we create the label)
Thanks!