For those waiting for replacement units

Hello all, the return process is still being setup. It is almost done now and we have started collecting pickup info from everyone on the returns list.

Background

The products have been / are being shipped as fast as possible to our backers. All the support/return/repair infrastructure is being setup in parallel. For the earliest backers this means they have had to wait 3 weeks now before the return system is operational. On top of this we have 400-500 email support requests being handled directly by the product team while the full Philips call center is being trained to handle those. Once the regular call center is operational you’ll get answers immediately.

Bottom line: we request some patience from our super early backers who need to return their product. This is a temporary problem. Our usual Philips level of customer support will be operational very soon.

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