"Forgotten" Backers

[mousekeeper]

@IvoGrijt ID #12492 and # 16701, cannot find in any list, please help.
thanks.

IvoG:
12492 Singapore will go to Joy
16701 Taiwan will go to Joy

[jamesp]

@IvoGrijt My Indiegog contribution id is: 17343 I can’t find it in the shipment lists.

Thanks

IvoG: I can’t find a contribution in the name of someone named James. Please provide me your Backerkit ID for verification

[Clint]

Two separate orders from me :

#1 Indiegogo: 15,983; Backerkit: 15584438
IvoG: this one was actually the right one (VLOOKUP issue), I fixed it, it was on the Jordan list indeed. You should’ve gotten a tracking number, I’ll look into that for you

#2 Indiegogo: 21,422; Backerkit: 16945628
IvoG: this one somehow isn’t even on our Masterfile, so I’ll have that looked into, and you will get it with the Joy shipments

Neither of these orders are on the lists for despatch, as far as I can tell.
IvoG: so one was, the other not yet

If this is correct, please add them.

I am in Táiwan.

I would like to pay more to have the projectors shipped as the problems with Covid-19 look at to worsen. I am happy to pay extra to avoid further delay as a result.

Can this be arranged?
IvoG: I’m not sure, I’ll have to check with PhilipsNono or PhilipsSteve

[John0100]

Hi
I cannot find my contribution ID in any of the lists that are posted.

Contribution ID
11910

Contribution Date
September 24, 2019

IvoG: 11910 went to Joy

[imdevu]

Hi All,

Thanks for posting your IDs, @IvoGrijt and @Philips_Support_N are looking into these cases and will update you soon.

@Clint I do see one of your IDs in the list.

[IvoGrijt]

I’m doing inline replies people, and once done I’m going to like your post to let you know I’ve dealt with your request. That doesn’t mean you’ll show up just yet, the list will be updated once I’ve done everyone. But don’t panic, no one will be left out nor excluded or have to wait for the others, the shipments should start on time as soon as we have flights out of Hong Kong, which we are targeting for the 22nd.

[Clint]

Hello Ivo

Thanks for helping. Those lists are very difficult to work with on mobile phone.

I didn’t realise it was possible to be on an earlier list either (than 3).

One projector turned up today ha!

No tracking number, notice email or any contact or anything was provided.

So, just the other missing projector to find, now…

Thank you for your help, imdevu.

Much appreciated.

[Canadian]

Okay sounds good, is that something that will happen soon or in the next week or so?

[Dwenz99]

Thanks for ya help. Keep up your good job.

[IvoGrijt]

The list will be sent to the forwarder tomorrow at the latest, they need to label the units if they’re to catch the flight to their destination.

[Canadian]

@IvoGrijt So should our Indeigo Contr number now show up in the list for “JOY”

[Teknozari]

Hi there! I don’t see myself on the list. My numbers are:

Contribution ID # 20678
Backer # 16518345

Any info would be appreciated. Thank you!

IvoG: 20678 went to Joy

[yetkin]

Hi there,

I also cant find my numbers in any list,

Contribution ID # 12654
Backer # 15586773
Name: Yetkin Berkün
Country: Turkey

thanks in advance,
br,
yetkin

[Victor_Cheong]

Hi, I cannot find my ID or Backer on any list.

Contribution ID 9412
Backer # 15589105
Name: Victor Cheong
Country: Laos

[aSydiK]

Hi there,

I have yet to find myself on any of the shipping lists…

Contribution ID: 12159
BackerKit ID: 15587127

Cheers,
Mickael

[Wei-Ting_Lu]

My Contribution ID : 8522

but I don’t see this number in excel file.

Could you update the shipping status for me please?

[John0100]

Was just wondering if you had the chance to look to see if you could find my Contribution and if I am on any lists of shipments

Contribution ID 11910

[TobiT]

Hi @IvoGrijt @Philips_Support_N,

I cannot find my ID or Backer on any list. Could you update the shipping status for me please? Thanks for your help.

Contribution ID 11204
Backer # 15587854
Contribution Date: Sept 21, 2019
Name: Tobias Teutsch
Country: Germany