I’ve been attempting to contact support for three weeks with NO response. Seriously, what do I need to do? I reported everything as asked. I’ve been patient.
I received my picopix right after Christmas. It died one hour into a Netflix steam (powered off, won’t power back on). I contacted bugreport email with the details. They said they would get back to me soon with test procedures. Have heard nothing back. Have sent several other requests including full details & serial number. Still no communication. What should I do?
Maybe the test procedures could be detailed in this forum @Philips_Support_P?
I think it would make sense to have all the failures listed in categories. There have been a few reports of “dead” PPMs, some with red/blue LED flashes, some unknown. Maybe these are all the same issue, maybe not. If the fault is known then I think it should also be stated whether it’s something that will require a replacement or if there’s an immediate solution (if there are such cases apart from the remote pairing issue).
Hi, me again, device still dead, 3 more days since I posted here three weeks since initially reporting) still no response from support. How should I proceed?