General info about shipment and manufacturing

But similar to @PeteD, I too called up DHL (Bahrain) and they mentioned they are operating normally and no such info has been received :thinking: Any ways, are you trying to check with other courier companies?

Funny thing is Saudi Arabia and UAE is not in the list you mentioned and Bahrain is (Considering both the countries are on complete lockdown!!

2 Likes

yes this is weird. we are checking with them why for all countries in this list

Does this mean they are on flight.

Yes, asked for a full list two times, zero reaction. Still only information to “random” single users who are asking.
If i would see my number on a list with status waiting for production -> no problem, i can wait
No information -> problem, i dont feel informed -> customer unfriendly

id:15587316

2 Likes

@Philips_Support_N @Philips_Support_1 Since saudi arabia is not included in DHL stop delivery service any hope to receive my projector next shipment my backer # 15585774
And any update of any new production and new shipment soon
I hope positive response

1 Like

News:

  • the 2370 pieces are booked for the 11th flight
  • Tracking AWB will be provided before the end of this week
8 Likes

Are these the tracking codes for the 2370 pieces? Thanks.

I
heard that your shipping to israel, but i cant find my backer_id on the list.
My back is is :15583773.
Could you provide me some information about this ?

@Philips_Support_N Can we please please please get an update for Hong Kong backers, there shdnt be any obstacles for you to deliver within Hong Kong, since theres no flight/ forwarder needed. All your picopix max is stuck in Hong Kong once theyre assembled in China, so why arent we hearing from you guys AT ALL?

@Philips_Support_N it just doesnt make sense that you’d rather struggle with the difficulties of shipping ppm out of Hong Kong, instead of complete the easier task which will make 700 backers happy.

any word from production lines?

3 Likes

PhilipsNono

The Last question was on production Line, you did not answer.
Answer that question?

Also what is Philips doing to increase production?

So that means hopefully we’ll get them in 2 weeks?

Where can I find Second Backerkit ID list published by Philips?

Where can I find this Excel?

Hi @Philips_Support_T,

I try to contact you through email but didn’t receive any response. Can you please provide a date when I’ll receive my item. Last email I received from you was in 2019 and you said will ship in mid November.

My Indiegogo contribution ID: 10443.

Best Regards,
Hayk

Yogdutt, here you are: https://powerdata19-my.sharepoint.com/:x:/g/personal/ndekli_screeneo_com/EdN5lHAAYBVKu97K5tkgHVcBBvQuz6Llzpu0SkM48GjXOQ?rtime=kksxizHb10g

My backer_id is on the list but I haven’t received my PicoPix yet. Is this normal?

Unfortunately yes, as the shipment hasn’t actually left Hong Kong yet, but hopefully soon (11th of April)

Hi,
My contribution ID is #4851 and I see my BakerKit number in the list you shared 15 days ago. Should I have received any kind of information? I have not heard absolutely anything since the day I completed the survey on 16.11.2019.

Thanks