General info about shipment and manufacturing

[Dedohamdy]

@Philips_Support_N @Philips_Support_1

It is very simple you can sit with your planning team check the worst capacity that philips can produce per week then make plan this week it will be from this number to that or this country first just plan and send estimated date for a range of numbers
So i think you will get less tension

[Giulio_Gruden]

@Philips_Support_1 @Philips_Support_N

hey guys my backer kit id is 9634 and am in the UK. When can I expect my order? Is there a page we can check to see when we’ll receive the projector?

[LauLau]

Finally Got around to find the number:
15584552

[Georges1]

Woaah I am on the list.
Numbers in random order?

Since everyone is waiting and almost everyone is new to the idea of a indigogo I would like to give the tip to make a clear first landing page where people get a tutorial to:

1. Find there backer_id ( I think a small tiny bit of software/code could do the trick)
2. Do a lookup on the sending list
3. See if they are in the que, to be schedualed or have to wait.

Would save a lot of frustation

Good look, keep distance and be patienced

[Icethrice]

Because it’s Easter and they are human

[Icethrice]

All of you are above 10k
Get in line and wait

[Makabeez]

@Philips_Support_N please advise if mine is coming…i am losing hope…see backer number 11582337 thanks

[NPJ]

@Philips_Support_N any estimate on when the Korean units will ship? There are a few of us here and mostly below 10k indigogo id

[macsan0123]

Absolutely…That is how it shd b…
Also too many answers are confusing…shd hv seperate update page for shipping by philips

[Eduardo_Gomez]

You’re God damn right.

[wanderball]

oh so everyone gets a reply, singapore gets a reply, ppl posting their backer id gets a reply, but you decide to continue ignore Hong Kong backer? I’ve been asking nicely, we dont want a refund, we only want an update, we are very frustrated. @Philips_Support_N @Philips_Support_1

[zip]

Can i check how do I find out my Backerkit number?

[macsan0123]

Hey…go to ur backerkit account.right click n select Page source…then ctrl F …enter Backer_id n u wl get ur 8 digit number

[imdevu]

@zip

Start here:

Demystifing Numbers (Indiegogo, Backerkit etc.)

Confused on which number is which? Follow this thread to understand the 4 numbers being discussed… Only 2 are relevant. The other two can be ignored. Indiegogo Indiegogo contribution # This number is referred to as your contribution ID and reflects your place on the list.

Option 1

Easiest way to find it is on your email <a class="lightbox" href="https://community.philipsprojection.com/uploads/default/original/2X/e/e41877cbd73db12d3cefe642a012693f1338fec8.png" data-down…

[mayer]

@imdevu

Here is the last summary for speculation purposes:

For those people who are looking for a summary: 3018 - Shipped by Jan 2020 (before Shutdown) 1480 - Shipped second week of Mar 2020 1570 - Shipped out End March (1170 backers + 400 pre-orders) Awaiting pickup by logistic partner 1200 - Shipped out April Week 1 Awaiting pickup by logistic partner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3550 (4250 - 700 ready before shutdown) pieces were manufactured pos…

This update has not changed for weeks-no further update on their shipment and production of new units

[Philips_Support_N]

Hello,
Just as as example, here are the current cost for the countries we removed for the moment (we are trying to find a way for those ones, also to take on our margin to still ship, but the delivery lead time is slow):

Some of you paid 29euros, some of you paid 0. Today our average cost of shipping is around 58 USD worldwide.
Concerning product pick up: we found out many customers didn’t send their devices even after sending them the labels. Some of you already shipped back, we received some in our HK warehouse and we programmed their new device for the next shipment. As soon as we receive the defective product, we are shipping a new one in the next shipment.

Another info: for people saying that DHL is still working on those countries: yes they are. But not for special goods. If you have a LI battery, and with the size/weight of our parcel, + the fact that we need to handle the VAT (Yes a lot of you didn’t pay the VAT in some countries outside of EU ) DHL is, in some countries very slow or stopped to deliver.

Refund: Yes there is no possible refund anymore (before shipment), we already bought all the necessary components. But if a client doesn’t want its product after receiving it, we can for sure refund him during 30 days. On Indiegogo, the client can ask for a refund before shipment for around 14 days after purchase. Then Indiegogo blocks it.

Production will restart tomorrow after their holidays.

Also: a part of the tracking numbers will be delivered today (info from our forwarder)

We are OFF today and Monday. Answers by email are expected to be a bit slow.

[IvoGrijt]

Regarding the refunding policy:

@Addo

When the IndieGogo campaign ended, the option to receive a refund before shipment was removed.

Unfortunately, the other main option for refund requires shipment, then return. Personally I find this sub-optimal for many reasons, some of which are:

• cost for unnecessary freight back-and-forth,
• delay for the no-longer-willing recipient,
• delay for someone else who could have had that projector on the way to them,
• environmental impact from flying cargo across the globe and back,
• wasted manpower-time at Screeneo handling logistics for returns,
• and last but certainly not least, wasted processing capacity in the global logistics system that is already being strained beyond capacity trying to handle critical medical equipment shipments despite all the flight cancellations.

Any thoughts on this? Philips have an environmental footprint policy don’t they?

Note: not asking for myself but in service of the community

[Philips_Support_N]

There is a reason behind that. If you purchase something on Amazon and that the product is on the logistic side, you can’t stop the delivery. if you purchase a good on other Indiegogo campaign, you can’t even ask for a refund. Some other campaigners are even refunding 6 months or 1 year after. If you purchase a good on Internet, some companies won’t allow you even to modify anything after you clicked on PURCHASE.

[Rino2]

@Philips_Support_N @Philips_Support_1
Hi to all,
IGG # 14060 on October 3 2019 BakerKit #15585796
first question here … It’s related to the shipping progress but not for speed up it…I can wait, it’s my first Projector…
Well the problem is: On IGG and on BackerKit I gave my work address for send the Pico… this becasue at my home no one can pickup it during the working hours. BUT … around half of June
I will be retired so my work address will be not more valid. Can I ask if my Pico will be here in Italy before June (production and forwarder time)??? … otherwise I must ask for changing the delivery address…
Thanks
Rino

[Philips_Support_N]

Hello. As previously said. China is on holidays this week since last Friday. Production will restart on Sunday