Did your package contain a big battery? Or a few dozens even? How about hundreds?
Philips aren’t shipping 1 unit to 1 person, they’re shipping a lot more to a country. A shipper might allow some goods through but not others, or at a much higher cost than usual.
What does the Malta-Russia route have to do with it?
Can’t you see the screenshot in my message?
The package goes to me from Dongguan / Shenzhen from CHINA (where the Philips plants are) to Moscow!
Yes, in my package there is some equipment with a battery from one of our factories.
Philips did not tell anyone that I threw out 187 users due to battery problems.
Philips said I threw it because the DHL does not work. It’s a lie.
DHL works!
not at all . Just Tombstone days 
We don’t ship from CHina but from HK. Otherwise there is a problem of Tax.
For sure it’s a lie! That’s why we are here answering to you everyday !!! Come on! Do you really think we don’t want to ship? We do everything to ship what ever we have in stock. We want more than you that all backers get there package. So if you want to help, find a forwarder able to ship from HK, with tax exemption for China suppliers and less than 35 USD. Good luck.
By the way we found a solution for Taiwan, HK and China. We are working on the remaining countries
Hello,
Is there any ETA for my PicoPix max?
Contribution ID: 13811
News:
We just received 1540 tracking numbers. We will upload them in the backerkit this afternoon.
The rest will come later
Buddy
Put less than the exclamation mark and do not throw a tantrum here in the messages please.
It’s your job to answer, you get paid for it.
I should not look for you forwarders and solve your problems, and you should be polite and correct.
Therefore calm down.
Exhale and take care of your nerves. Now everyone has a difficult time.
I just state the fact that the only reason that you indicated a week ago, “DHL” closed the supply, "does not correspond to reality.
You did not write.
“It is too expensive for us to send to people who paid for the device in advance and we are looking for cheaper options You wrote“ DHL does not work in this list of countries. ”And this is not so. DHL works.
I already realized that there is no point in communicating here.
Good luck.
Find a cheaper option, send. No question, I will wait for the next 6-7 months. Your profit is more important. You are probably right in your own way;)
I wish everyone to protect their health and nerves.
Yeah sure
Concerning the 1540 tracking numbers and as usual, please be patient until you see them inside DHL tracking system.
Have a Great Easter day and take care!
I assume there is also a holiday today at your location. Thank you for working and given us information.
yeah, with the lowest shipping cost, way under your average, yet hong kong backer still gets nth. Not an update, nothing. and still, keep on reply to every single other person but Hong Kong backer.
We just said above that we found a solution for Hongkong
thanks for finally replying. hope you sort things out asap. we are more than happy to pick up from your HK warehouse if theres any trouble with the domestic deliveries.
By the way Caner. You will receive your tracking number in 10mins. If you can be a bit less negative that could be great.
Yes we thought about it. But don’t worry. You paid for the delivery
Yeah, guess what? He’s human too.
He told us what it came down to for them, other people trying to dictate how they should or shouldn’t ship while thinking in completely different volumes and contracts not withstanding. That’s all he needed to say really, cause whatever the real or not so real reasons, the end result is the same.
Thank you very much. That was a great Easter 
present 