we are uploading now 401 new tracking numbers!
Switzerland, Canada, Estonia, Israel, Korea, Lao, Malaysia, Mexico, Norway, Singapore, South Africa, Turkey, UAE, USA
@Philips_Support_N is 6950 the total number of projectors sent till date? or is it some montly total (i have seen many with contribution id >15K in this forum)
thanks
No the total number of backers. Some have 2 or 5
Hi @Philips_Support_N @Philips_Support_T - backerkit number 15590088 - just wanted to confirm again (as per the comment I am replying to) that I will be included in the next shipment as you previously advised, since I was removed from the batch that was shipped on the 11/12th?
Thanks!
Is the supportdesk staffed enough to cope, and if not, will there be changes to this in the foreseeable future?
Do you also have a breakdown with the categories of content, eg.Tech support related, refund requests, status update requests, address change requests, defective return & replacement mails, other categories?
No those information are too deep. We cannot give you such details as our support is also linked to other goods. Not only Max. And yes there is a team dedicated for that.
Okay, fair enough 
. Thanks for the insights given thus far, I’ll go about summarizing today’s news so far now.
perfect thanks!
We are sending the 401 emails now
Why not send thru China directly? Shipments to Kuwait is smooth with food supplies, RTWs, electronics. etc still coming in. Don’t know why DHL barred Kuwait (including other countries via HK. If you say there will be shipping variable/extra cost, i say it’s your overhead cost of causing delay in the first place.
I am sorry but i am just frustrated with the progress except the only solution for me is to wait!
Hello, we already explained: because we need tax refound in China 
Thanks for the information, @Philips_Support_N
It now happened exactly what I feared would happen: For the perk with the much higher Indiegogo contribution id (2 month later) I’ve got the tracking number while for my first contribution I haven’t. That’s why I have been continuously asking the respective questions. Unfortunately I still haven’t got an answer so I still do not know whether this is a mistake in the logistics or it is because both perks will be delivered at once.
Could you make a general statement on how multiple (but temporally separate) orders are handled?
let me check if we can send 2 instead
if you didn’t receive any email yet, it means we didn’t ship yours yet
we just sent 14 new pickup labels for the people waiting to replace their defective products
Im from israel and i didnt received any email. For how many people from israel did you sent tracking numbers ?
thanks buddy!
Interestingly, a tracking number is displayed at the first perk (same as for the laterperk), even though the status is not set to shipped:
