General info about shipment and manufacturing

What do you want exactly? We are giving you the information we have. And we even shipped 7300 product. So if you don’t say clearly what you want, (Except I want my PicoPix now), please stop talking trash. You can call DHL and tell us: make our PicoPix Max prioritized over medical stuffs. I would be happy to be in the discussion

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I want a refund. DHL doesn’t need to be involved , so enough with your ridiculous excuses

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@Philips_Support_N Thanks for the update regarding EU shipment. Completely understand regarding the priority of medical supplies. I’m sure we will clear customs soon just be patient everyone.

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I will just ignore those comments. I don’t even need to answer.

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ok thanks!

Sorry guys for those behaviors.
In fact I would like to apologize for all those issues and delays. I don’t want to apologize for people with a strong language or insulting everyone. But I would like to apologize to all people that are supporting us.

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When you get time after this argument can you please update us with new news from that meeting happened today lol

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Hey, yes it’s already above :slight_smile:

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I did not mention lies, or what I believe, you said you recieved your PPM, if that is the case this can’t be a scam as you have the projector in hand.

I just stated that email is not instant communication and you need to wait for a response and that depending on the auto response, that may take a few days.

I also stated that if you have proof you emailed within 30 days of receiving your PPM then you should be good.

Lastly I do know what month it is and I do know that they are delayed. Like the rest of the backers I would have loved my PPM when it was stated on Indigogo. I also realized what I backed and that delays however long, are part of the process.

I backed an item on kick starter that was delayed by 1 year (the Dash by Bragi). Delays happen and that should have been understood when backing any project on Indigogo or Kickstarter. Phillips/Screeneo are still building and still communicating (when they can, have meaningful information and to people showing respect). So I am still good.

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Hey,
Israel will be part of the next batch ?

Thanks for the clues, problem was in my case that dhl of my country said: will be national post that delivers, but nobody knew anything further.

Also how could i know that the tracking number provided was only a Placeholder sort of.

But yeah gonna keep waiting then

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There’s a couple of things to remember here. Contrary to popular belief, DHL is actually the German Post. DHL Express, which is what most people outside Germany think of when they hear DHL, is only a part of the company. Our projectors are delivered by ordinary DHL, not DHL Express, which means that the national posts (or privatized versions of them where applicable) of the different countries handle the last mile delivery.

Also, the tracking number provided to individual backers is not a placeholder. It’s the actual tracking number that starts working when the shipment leaves the DHL warehouse in Germany.

There might be some local exceptions to this, but in general this how the shipping of the projector has been done in Europe.

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Thanks God🙏🏻Please don’t missing any screws this time😭

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You guys seriously suck at customer service. It’s embarrassing to see how you answer to people.

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I think this is more or less a case of “what goes around comes around”. If you annoy someone enough by repeatedly calling them a liar, scammer, thief, fraud and so forth, at some point the response you get will not be very nice and friendly anymore.

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Hi!!

I needed to change my shipping address as my office is closed due to covid 19, how do I go about doing that and how do I check status of my order?

@Philips_Support_N any update for Qatar? or is it possible to share your delivery plan/ sequence for remaining backers?

I got DHL tracking number via an E-mail on 15th Apr. I got in touch with DHL today and they told me that my tracking number is not recognized by them (which I have confirmed on their Web site) and that I should contact sender.

@Philips_Support_T can you help?

Write to backerkit…they will do it

Hello,

I wrote an email to this address support@screeneo.com and they change it.

Regards

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