Hi, @IvoGrijt, do you know if I should be concerned if my project in BackerKit appears as past project and not active project? I haven’t received it, and my backerkit number is not in the latest shipping list published. My ID is 9412 and Backerkit ID is 15589105. I’ve got a DHL shipping label since 3-4 weeks ago though.
Hello @Philips_Support_N,
I am Backerkit #11610445 and I didn’t receive any information aboum my delivery.
Could you please provide this information to me?
Where can I write to get information about what’s happening with my order?
Regards,
Jan
Hello, if you are not in the last list, it means that you need to wait a bit more
Hi Guys,
I really appreciate your effort and the regular updates!
However, i am a bit irritated with the list of Backer Numbers that are about to be shipped.
My BackerNumber is #11592497, which is way lower than the numbers in your list… I would expect you to ship in order of who backed first…
Or has my order been forgotten?
can you please comment?
Hi,
The numbers that they are using are random and the order of them doesn’t meant anything. The indiegogo contribution ID is in order and they are following those numbers in a general sense. No worries, the number that you posted has nothing to do with the indiegogo contribution ID. Also, see this thread: Demystifing Numbers (Indiegogo, Backerkit etc.)
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Thanks, that was actually helpful!
Still, hopefull, that they will ship to Switzerland soon…
Oh… and thanks to your link I was actually able to find my real BackerKit Number and it actually IS on the list!
Now I am happy, thanks again 
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Congrats Now the wait for delivery can begin. Be patient 
It has taken eternities for previous deliveries to arrive.
Hi, mine was supposed to be send on April 10th to Italy with DHL. I contacted DHL here and they have not received any package with the tracking number provided by backer kit.
The status has remained like this for a month now. Is the package lost or it was just never sent? I understand these are extreme circumstances but it I would say that my concerns are reasonable.
Please let me know if I need to make a complaint in order for a new delivery to be made.
Thank you
Indiegogo contribution #9614
Backerkit ID 15588975
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No need for concern, only patience. As far as Backerkit is concerned you’ve been fulfilled, so it marks the project as a Past one. Receiving the shipping label means yours has shipped, it’s just not with you yet.
@dzianina Jan, please check this link: https://community.philipsprojection.com/t/how-to-find-your-backerkit-id/5181?u=ivog carefully because that number you posted does not look like a Backerkit ID but rather an order number which is irrelevant (see this explanation: Demystifing Numbers (Indiegogo, Backerkit etc.))
Then once you’ve found the right number check the lists again. Although with a Contribution ID as high as yours (15882) it will probably take a few more rounds before yours is listed.
Hi there,
My Indiegogo backer number is 10444 and I’m desperate to find out when my PicoMax is going to be shipped.
I can’t find my Backerkit number anywhere…
- I’ve tried hovering over the “view order” tab - but nothing shows up.
- Also, I only have an item in my ‘active projects’… and nothing in ‘past projects’ as suggested in the ‘How to find your Backerkit number’ post. So I’m wondering if something is wrong.
Can anyone help me out?
Hi where you read the backerkit id?
You can find out here: https://community.philipsprojection.com/t/how-to-find-your-backerkit-id/5181?u=schmufoo
,Hi Philips
I am in list 2 my backer id is 15588956 , before couple of days somone from philips talk with me and told me that my goods are already in HK and i should get another email from backerkit with a new tracking number
From some reason the old tracking number is not activate
Should i be in list 3 in the 104 list ? I am in status shiping on backerkit from 15.4.20 .
Until now i am not in the list 3 and i didn’t get new mail from backerkit or new tracking number
Can you please cheack it ?
I don’t want to miss the flight again.
Still not on the list an didn’t get a new tracking number
Tnk
- HK: 101 persons just received their tracking number. 104 devices totally. Tracking will be active tomorrow morning with Kerry Express.
- EU: 1189 shipment tomorrow (List 3)
- ROW (rest of the world): will need to go to HK first for DHL picking
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Hello. Thanks for the updates on the backer lists - is there any news on when Brunei will be added to the queue as we are not on the no-fly list?
Many thanks
from HK, just received tracking number, extremely excited 
1 Like