Hello. Thanks for the updates on the backer lists - is there any news on when Brunei will be added to the queue as we are not on the no-fly list?
Many thanks
from HK, just received tracking number, extremely excited 
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Hi there,
I am backer 15588975, already found my number on list 2.
I received an automated message that the “instruction data for the shipment have been provided by the sender to DHL electronically on 10th of April. I am located in Italy and it should come via Germany.
I patiently waited for more than 4 weeks for a status update but unfortunately there has been none.
Given that the tracking status didn’t change All this time I also contacted DHL that have confirmed that they haven’t received anything yet.
At this point I do not know whether I should stick to waiting or raise concern since this batch might have been lost, misplaced, etc.
An update on the situation would be most welcome.
Indiegogo contribution #9614
Backerkit ID 15588975
Yes indeed, I’m in the same situation. they are still stuck in Germany. We are pushing DHL
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@Philips_Support_N: So yours is stuck in Germany? I thought yours is in HK? Or is your PPM not sent to Switzerland?
no no, all products for EU (even CH), are going through Germany. So mine is still there… I don’t have time to call DHL for me frankly speaking. I will receive it when I will receive it. I’m pushing for you, not for me 
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@Philips_Support_N I understand that the situation is beyond normal at this point but, at least we know that the shipment is indeed in Germany and for some reason delayed there?
You’re kidding, I assume. During the last two weeks we’ve all been talking about that the PPMs for Europe outside of EU are obviously shipped directly from HK to the respective country. And now you say this is not correct?
And why does DHL show for all of us that the origin of the shipment is HK?
Andy, CH is inside EU for logistics. And yes, the origin is HK, because it goes from HK to Germany, then Germany to all EU countries
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I understand that (even though it was not in January). But obviously the (politically) non-EU countries haven’t got their PPMs and the origin of the shipment is HK instead of Germany (as for EU countries).
NEWS:
- We again have 180 new devices to add into the current 1624, 1200, 104 units (List 3).
- Those 180 will be only for HK (tax reason as the devices are already in HK)
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This is totally random, some received some not, DHL is not making any differentiation.
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Are there any Vietnamese’ backer in this batch( list 4)?. Thanks
Hey so my tracking info from 14th april has never registered is this expected.
Are there any Vietnamese’ backer in this batch( list 4)?.
Andy, see my post above
Whereas other shipments were shipped by the forwarder to their counterpart in the EU first before being handed over to DHL Germany by these counterparts, which is why they showed DE as the origin, it seems your shipment was booked as coming from the HK warehouse of the forwarder, to be picked up by DHL themselves or perhaps also shipped independently to DHL in DE.
In any case, these are logistical details that are internal to how the forwarder and shipping companies do their work, all that should matter to you is that it’s on its way to you and will eventually get there.
Wouhouhouhou !!!
Just found my Backers_id in the list (EU) , can’t wait to test it out !!!
@Philips_Support_N does your message above means EU backers will get their shipping tracking number tomorrow ? 
Man !!! Can’t wait can’t wait can’t wait
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as soon as the flight has left and Philipsnono has had the time to upload the tracking labels into Backerkit, yes. Tomorrow is a weekend so it may take longer.
My backerkit ID is 15589656.
The distribution ID is 8627.
I confirmed that my numbers are in lists 2 and 3.
Today, I checked Backerkit after seeing the update mail of Indigogo, but mine was not updated.
Have you not done it yet? Did you miss it by mistake?
Backerkit will only be updated with the tracking labels after the shipment actually leaves Hong Kong