Secondly estimates should be calculated based on projected forecast and emailed to customers directly not on a blog. Sorry but not everyone wants to come into a bog to see updates.
If he provided an estimate on the blog then that tells me it was was something very vague and not tailored to the individual customers which will explain the feedback because if you say everyone will receive by end of march then if i am one of the ones that dont receive then you are more likely to receive negative feedback.
They need to spend some time doing this right and forecasting groups of orders within a time frame.
If you do something halfway you get halfway result and negative press
Justin is good exaple of communication breakdown. Igor and other moderators, You have all been put in a no win situation by phillips because a decision was made to handle a bad situation over a blog so now the company has become reactive and trying to catch up as people constantly ask questions.
As previously stated, automate the process with forecasted shipping times and then emails go out automatically as it get close to the date with people tracking number and if not it will let them know there is a minor delay and this is the new forecasted delivery date
BTW, I’m still confused why we need to come here to get updates.
I’m backing 4 actives on Indiegogo. So to come here, create an account, trying to figure out what’s new or not, is a real pain in the ass.
They simply use Indiegogo. Use updates and reply to messages.
I backed over 80 projects on Kickstarter. Do you imagine if each had their own forum people had to register to?
Don’t get me wrong, I’m glad to see a community with people helping each others. But when people have concerns and all the message they get is “we don’t post anything on Indiegogo, go there instead”.
Also not everyone is familiar and comfortable with forums. I’m really glad that some like you tried to put some order.
I had similar experience with another project, we had to go to their Facebook page to get update.
I’m not saying this is a bad idea. But giving more update on the source of the project would be nice.
Because I didn’t contribute on screeneo.com but indiegogo.com
@Philips_Support_N, hi so I have had tracking info since 14th april but it has never worked on the DHL site, I am in korea.
All that ever comes up is “Sorry, your tracking attempt was not successful. Please check your tracking number.”
Is this normal seeing as it is almost a month now with it not being scanned.
Hello. So all my comments asking for updates on Brunei keep getting skipped over… i get it, it’s a small country and maybe won’t help too many people. Is there any possible update on PPM’s which have been delivered to each country? This way I could compare what is being delivered to countries of a similar size or close to me? I know I’ll still have to wait regardless, but this is where we are meant to come for information… right? That’s why the forum was set up, after all.
I am voting for adding another production line to speed up the process a lil bit.
Tagging @Philips_Support_N to push the management for approval.
ps: if there is an artist here, please draw a person pushing a lot of stuff around (factory 1, factory 2, qc, dhl, forwarder, backerkit, sorter hubs… you name it…)
This week, we had a pretty long discussion with our supplier:
We found the solution for the missing FPGA component (impossible to purchase it for 3 weeks, but we had a stock of 3K). Now the supply is OK
He agreed to deliver (manufacture) 100% of all backers’ units to us before the 30th of May.
We are still pushing him everyday and our team in China is also inspecting the factory everyday.
I am in list 2 my backer id is 15588956 , before couple of days somone from philips talk with me and told me that my goods are already in HK and i should get another email from backerkit with a new tracking number
From some reason the old tracking number is not activate
? I am in status shiping on backerkit from 15.4.20 .
Until now i am not in the list 3 and i didn’t get new mail from backerkit or new tracking number
Can you please cheack it ?
I don’t want to miss the flight again.
