We realize that it’s been a long wait and you have every reason to be frustrated. It’s not surprising that you don’t trust us anymore.
The logistics procedures our forwarder is using for shipments to Europe are very typical for these campaigns: We transfer product to them in HK. They prepare each individual PPM for delivery with shipping labels and all. As they prepare the PPMs for delivery, each one is already assigned a DHL tracking number, which goes into the DHL system.
Then the PPM are put into master cartons and onto pallets for one large bulk shipment all together to Europe, where they eventually end up in the German warehouse of our forwarder. Here they are unpacked to the individual PPMs and picked up by DHL. That is when your tracking numbers finally go live.
There are a lot of steps in the shipment of the products around the world, and we don’t always know where they are. Our forwarder is also not always clear to us about what is going on.
There are a lot of risk of unplanned delays, such as delays in being put onto a plane in HK, in EU customs clearance and at the final warehouse where the master cartons need to be unpacked again. If DHL Germany is busy, they apparently can be very slow to pick up the PPMs, as well.