well said!
[hope] we hear from the forwarder today so there is some light visible at the end of the tunnel.[/hope]
I work in aviation business and apparently all aircraft parts i need to be shipped all around the world are delivers either on time or with a couple of day delay.
Covid situation is already getting much better, especially for cargo airliners.
Considering that you cannot even get a “reply” for your products over 1 week, there are 2 options.
Either your forwarder fool you so bad or the shipment was never handed over to them.
There is no any other explanation in professional world to the logistic issues you are having this time , sorry.
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seems that not many flights out from HK to Frankfurt over the next 7 days.
I still waiting for my tracking number as well (supposed to be on list 3 flight for 16 May). But seems that that flight didn’t happen or at least those bound for Singapore didn’t leave HK. From another fellow Singaporean’s DHL tracking number (also from list 3), his PPM is supposed to be delivered by 1 June so I’m hoping to get mine soon as well.
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Hello Yogdutt,
i have recieved the tracking number (List 3 on18th).
I live in UK
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As there are so many threads that it is hardly possible to get a proper overview, let me jump on this one:
I got my tracking number from the Backerkit on 18/5, my Indiegogo contribution ID shows that I am in the 1st batch of List 3 which should have shipped on 16/18 May.
At first, the tracking number was shown in DHL tracking as “shipping information received” which likely means that Screeneo informed DHL of the package but did not hand it over yet. Then, since 2-3 days, the DHL tracking website does no longer recognize my tracking number at all. Obviously I have not received the package yet.
Any recommendations what I should do ?
Nothing to worry about, there are plenty of people in the same situation as you. As for recommendations, you don’t have to do anything at all - just wait. If you want to, you can read the News section for updates on what’s going on with the shipping.
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can u try this please:
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EDIT: Ok, while writing this ‘djupsjob’ have posted to someone who have the same issue, that others have this issue and we simply need to wait. Gotcha! 
Thanks djupsjob! Good to know it’s a feature, not a bug 
OK, I read PhilipsSteve’s description and I understand that DHL globally and in Germany can be slow as they are obviously super pressed due to COVID-19.
However, on the 18th of May I received the DHL trackingnumber and after about 5 days it was active on DHL’s site. It showed up as “the instruction data for this shipment has been provided electronically to DHL”.
That was until a few days ago when a search for the tracking number simply returned “Sorry, your tracking attempt was not successful. Please check your tracking number”.
Does that mean the package have been handed over to the local forwarder to my country (Denmark) or has the tracking number “timed out” because of the delay? I guess I am just a bit worried it might be returned or something.
I am in no hurry to receive the Picomax, I am simply curious about why the tracking suddenly isn’t working.
It’s been very interesting to follow the production of this product and I feel sorry for the Picomax team that so many people does not understand the way crowdfunding work. Too much negative talk on these forums. I have waited much longer for other Kickstarter/Indiegogo projects where people were much more understanding. Respect to the Picopix team for keeping their cool! 
Keep it up!
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Also read through my previous post for trial on some links that seem to work better.
aha, i see it, thanks!
It works
A bit crazy that DHL have so many tracking sites and some works while others don’t.
Oh well, your link works! Private Customers
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i’ll definitely do that today. Seems this is coming up a lot these days.
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He absolutely DID NOT! He was talking about the forwarder, nowhere does he say delivery service or mention the name Kerry when talking about costumer service.
Like I said before:
Of course they have a costumer service for clients, who do you think we are talking to daily, besides their management? But whether they offer this service to end addressees, that we do not know
Every single shop that ships does this the exact same way. They create (book/buy) a label as soon as the product is ready to leave their warehouse, then stick the label on the package, and then immediately inform you that they created the label. Some then even tell you when the package has physically been picked up / handed over to the delivery service, but most don’t. Then you have to wait for the tracking label to start showing movement on the delivery service’s systems.
You want us to wait with sending tracking labels until the goods have been officially handed to the delivery service? When the community is demanding us to even pre-notify them (which is why we even have these backer lists) even before the tracking label is generated?
If people would read ALL the information we’ve been sharing and summarizing then they would see what’s happening and not have to chase us. But since most don’t we end up getting requests, and we keep taking time out of actually getting the work done to answer, day or night (BTW, most of the Philips Projection team is in Europe at 6 hours behind Hong Kong time, so when you post during the day, it’s still night / early morning by us).
Thanks, and truer words could not have been written!
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When you’re on your third bedpartner so far and they already have your goods in their home, divorce becomes an increasingly difficult proposition. Stern words are being spoken daily, in fact just today we had a representative meet with them, results of which meeting I’ll hear about later today.
If these are the only two options according to you, then we have been fooled. Because they did get our products.
I dont want to argue on this further but how do you expect us to check with forwarder where the forwarder details are not shared with us.
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Damned if you do, damned if you don’t. We’re like the cat that wants to go out so it can come back in.
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I repost as no answers… 
While we wait on the forwarders to provide information back to us… Can we have an update on the QC for the very last backer batch.
Looking forward to hearing the updates from the forwarder.
@Philips_Support_N @Philips_Support_N
Any information yet when the forwarder will hand over the packages to DHL for non EU? If handed to DHL the goods would arrive in UAE within 2-3 days. So far only the AWB has been created and the goods are most likely just sitting at your forwarders warehouse.
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