@Philips_Support_N, my Indiegogo contribution no is 12039 from Singapore and I can’t find my number in either of the list. I can see those from 12030 all the way up but skipped at 12039? I’m wondering if you guys lost mine.
My BACKERKIT number is 15587212.
Please help verify if mine will be in the coming list of shipment.
Thanks
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Not to worry…we are patient …ur doing fine under the circumstances.same goes for ivoG
Great news! Thanks
It’s not shipped yet, so there’s no tracking number. Probably after June 1st, because that’s when it, you know, ships. As stated by Ivo.
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Hi @IvoGrijt
I went to see the most updated list 3, but cannot find it under either Betty Jordan Laurent Amy? It’s another week and mine 20880 is still not in the list? How come?
I feel like I need to explain some things again and reiterate others.
The lists we use and refer to by name now are the lists we sent to the forwarder, telling him how many and where to send the units. By sending them in batches, we gave them the rough order to work with, from which they still could’ve picked all the EU ones for instance and sent at once, then ROW, etc.
So even within a batch, you could get shipped before or after your actual order.
That was the plan.
Now, it turns out that for reasons known and unknown to us before, during, and after the facts, the shipments did not all go out as planned and agreed upon. So now a lot of the units shipped from our factories are sitting in the warehouse of the forwarder in Hong Kong. They still have the lists, some have already been labeled, others still may need labeling. But depending on circumstances, they might decide “hey, we finally got a flight to EU that can take all of these, or just half of these, let’s put them all on it regardless of lists we got” and then woosh! they’re on their way to EU.
I do not know if this is the case or even a real possibility, but I’m using it as an illustration to the point that, until the tracking starts working because DHL (or whichever Last Mile courier as they’re called) in Germany (EU units) or in Hong Kong, Australia etc. (all others) scans the labels into their systems, we won’t know where the packages are nor when they’ll be delivered.
So to summarize: the list is just to tell you we allocated your pledged amount of units to be shipped to you, made sure the forwarder got them and knows where to send them, and that’s it. All the previous plans went out the window, for Jordan, Amy, and Laurent we have a new planning. The ones before that should obviously also still be dealt with, and my guess is that if not already on their way, then they will probably go out with Jordan.
You’ll get tracking labels when we get them.
They’ll start working when the last mile carrier scans them.
We will update you all on the general information we have available as soon as we have it and understand it, and will honor requests for personal exceptions (wrong addressing, shipment issues where something went wrong with delivery, unit defects, etc.)
But as we’ve stated in the past, we simply don’t have the resources, even including yours truly, to keep answering to every inquiry in the likes of
- “where’s / when’s my package?”,
- “why no label?”,
- “why backing order not followed?”
- Etc.
So we won’t be answering those queries, our apologies in advance for this.
We (Philips Projection staff and the moderators) will try to still read everything we can, and triage the questions in the relevant threads we already have, so that we can answer the really urgent or important questions. Things like:
- tracking label is showing wrong destination
- my address needs to be changed or wasn’t in time
- my shipment wasn’t delivered to me despite tracking saying so
- I received a damaged product or box
- our country is imposing a ban on battery powered devices
- anything that affects more than 2 backers
will probably get our attention sooner. Most other requests will solve themselves, but if not, we will find them once the biggest bulk has been done and we will fix things for everyone.
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Any updates on this? Is it sent out yet? This is so frustrating to keep pushing for answers.
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Bruh, all the info is already answered and you recklessly disregard the Ivo’s plea right above to not pollute the thread with exactly the question you just asked… This must be a record.
Scroll up to yesterday’s GIANT wall of yellow text to find what is the current update.
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Hi, already one week passed. I have never received any email or update in backerkit.
Please let me know if the shipment has started or going to start. There is not any update. I really doubt it is going to start soon.
@IvoGrijt @Philips_Support_N @Philips_Support_N
or are u guys going to say that HK start protest and there is delay!!!
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No worries, the giant yellow box of an announcement is easy to miss 
So here’s a reminder:
Click on it to see the full message and update.
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Your address was updated in Backerkit 4 months ago, but in the Masterfile only AFTER first sending the file to the forwarders.
I will check with them whether they shipped it already or not and to update the address if they haven’t yet.
Bruh, I was asking about this reply from IvoG, don’t think the “GIANT wall of yellow text” answers my question.
I’ve updated my address four months ago and still the wrong address went to the forwarder and the shipment possibly went to the wrong country, IvoG said he will check, so after two days I can’t ask?
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Awesome
19914 is on the amy batch but what does all thr names and nr mean? Are all 6000+ units in shipping?
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This is a perfect example of a legitimate issue. @fawkeswei’s timing could’ve been better seeing my post just before, but it does illustrate my point brilliantly.
Because of all the questions and chasing that strictly speaking come more out of frustration and not knowing what’s happening than an actual “need” to ask, questions like his don’t end up getting the attention they deserve. The frustration and not knowing what to expect are all understandably though, things have not been easy for the backers or Philips Projection.
But if we’re really honest, a lot of backers have been very understanding and patient. Some have never once posted a question, or did so via a PM or mail to support. I’ve even had people post for the very first time ever just to thank me for my service to the community for instance. So they are proof that some people can get by with just reading and following and patiently waiting.
At the other end of the spectrum we’ve seen those who post over and over, sometimes cursing or attacking, threatening to involve people higher up the chain, etc. We’ve also seen some politely chasing but at a very high frequency which ultimately still ends up becoming overwhelming. Not just for us as staff but also for the fellow backers.
What we as staff will continue doing more often is move requests to either separate threads or to private messages, so as to keep this thread more on the General track that’s implied in its very name. Questions, answers, or remarks that aren’t general but individual will be moved. Anything that’s interesting for the larger audience and relevant to the latest shipping status will be allowed to stay.
My request to you all: help us to help you all.
- Think about what you’re about to say or ask, decide if you really need to post it here, or if you can find another thread to post it in, if at all.
- Search the forum for similar posts or sentiments, and add your piece there.
- catch up a bit before posting, either by checking the News summary using the button in the top right menu, or just scrolling through the thread a bit. That way you won’t have to ask the exact same question again, and you can perhaps make it more specific and better if you still feel the need to ask. This enhances the experience for everyone, and is welcomed by all I think.
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Appreciate your hard work 
today I observed round the clock response. Go take some rest. Happy Weekend
Things will fall in line, it’s matter of time
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The names for the lists came about after I proposed the use of names for the lists when I joined the Philips Projection team.
Before that, the lists sent to the forwarders just referred to the amount of pieces they allocated. That probably works just fine in logistics, but I couldn’t wrap my head around it. Before that I had started calling the pre-notification lists List 1, List 2, List 3 on the forum, so when I proposed this to PhilipsNono and The Listmaker, they agreed, and it made our communication instantly better. What I wasn’t counting on though was for the updates to be incremental on the same file. I was hoping we would just release a new List 4, List 5, etc. Instead we ended up updating List 3 with extra backers. No problem, people could still find themselves, the whole list was gonna ship.
Fast forward to yesterday. I got the updates from the meeting our representative had with the forwarders. They gave an update about the shipments by using the piece count for the lists. Now I had a problem: I couldn’t expect backers to count or find l some other way to figure out when their units might ship. So I decided to add a column to the sheet, and put the internal name of the lists in it, hoping this could give a sense of which batch we were referring to.
But as I said two posts ago, the forwarders might have some Amy, Laurent, Jordan, and Betty all together in one flight to the EU for instance, because Betty, Jordan, Laurent and Amy all have units still in their warehouse.
So that name is telling you something, but it might also mean nothing in the actual process of getting your pledge to you.
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Its really cute that list3 has gotten different batch names, thanks for the explanation @Ivo 
Plus I think the last backer deserves a pat on the back for waiting so long 
I’m glad i have a tracking number and am now eagerly waiting for betty to arrive in germany fingers crossed so they quickly send it on to the netherlands. I hope there’s an update next week and not the week after for betty’s sake
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You know, I have been thinking of this myself. I don’t know how we can find out exactly, but the last backer to get theirs will get something from me personally. I don’t know what, nor when, but he or she will have been the most affected by the campaign and shipping delays, and I will definitely not let that go without acknowledging from my part.
Thank you for noticing, I’ve been here for you all for a long time, and it’s part of why Philips Projection approached me and asked me to come aboard officially to help them.
I was lucky as an early backer (456) that I got my unit before the Corona crisis started. Once the crisis hit me as well by ending my consultancy contract prematurely and being home in lockdown, I just poured my time, heart and soul into the forum. This was noticed and I was out of the blue promoted to moderator by @Philips_Support_P, after which my involvement really took off.
Since becoming part of the official team I’ve been sleeping very little, working through the nights to reach the forwarders in a time zone 6 hours ahead of mine, and fielding questions from backers 6 hours behind mine, only to do the same again during the day for the backers in roughly the same timezone. Not just in the forum now but also in the ticket system, Backerkit system, DHL tracking sites, and many Excel sheets.
But at the end of the day, posts like yours really make me smile inside. Or someone posting a pic of the PPX box on their table. Or a user thanking us for helping with an issue. Those posts make it all worth my time.
So thank YOU!
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Thank you. Your presence on the forum has not gone unnoticed, with a worldwide project like this timezones are indeed a thing. It seems we’re on the last stretch now all units have been produced so there is light at the end of the tunnel. Good night 
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