Hi,
I hope Philips can help me. I bought PicoMax on the 5th of September, 2019 (on my birthday 
) and it has not been shipped still.
My Backer ID - 15591338, I can’t find it in any of the lists I saw here.
It would be nice to get the projector at least by my next birthday. Or a refund would be also nice. Thank you!
You are checking a wrong number, lists contain contribution id, not backer id. After you find it ,read the blue box at the top to find your question there.
@snoozee, @Philips_Support_N, @Philips_Support_N, @IvoGrijt my mistake on the contribution period. I check again on Indiegogo and my contribution ID12039, contribution on 25-September-2019.
It’s too quiet in here now…
Possible to post the initial setup video while we wait ?
And somewhere hidden in these posts the do’s and the don’ts
ivoG found it on YouTube
/////If psbl anyone cd u give me the do’s and the don’ts on initial setup(like not updating Netflix ),focus ,keystone etc//////
Cheers
Which country?
We have received confirmation this morning from our colleagues in China that they have found an alternative shipping method for all Brazilian and the remaining Saudi Arabian backers. The shipments will begin today.
Hi Angad,
That is a great idea. Can you collate some threads and share.
Start with New Users Start Here
@Philips_Support_N @Philips_Support_N @IvoGrijt it has been over a week since you guys said we finished production and yet I can’t see me my ID (20896) in the list and I even asked @IvoGrijt he said there will be new update with new list I believe. But still can’t see anything. It is June now where I was expecting in March when I paid. Can you please help
Please go through the first Q here. You can expect a list to be out by end of this week.
[FAQ] Tracking and Shipping
Your address was updated in Backerkit 4 months ago, but in the Masterfile only AFTER first sending the file to the forwarders.
I will check with them whether they shipped it already or not and to update the address if they haven’t yet.
Hello IvoG,
Did you get any information about this?
I have no feedback yet, no. I’ll keep chasing for it.
I am not even in the list yet and I was told there will be a new one later
Still doesnt work
Under the backerkit page it’s mentioned that it will take 2 days to get it updated. I have got tracking details on May 30th in the evening so let 48 hours pass. But based on the current situation I am giving myself 72 hours to wait 
Also other threads are telling once it will reach to destination country then only we are getting the update on DHL so I think we should wait and watch.
Like I said, You can expect a list to be out by end of this week.
Same with me… Please go through the flowchart [FAQ] Tracking and Shipping.
It does take a while before it becomes active. However, I am refreshing every 6 hours too 
Same here. Eagerly waiting for the tracking number to go live 
my address needs to be changed. How should I proceed?
Mail the change to support@screeneo.com, then PM me the ticket number you got. I’ll check up on it and if not yet picked up will do it myself.