General info about shipment and manufacturing

igoreee · August 5, 2020, 4:33pm

sarcasm - a difficult word

Whatever your opinion is I am far from being impolite. Maybe waspish.

I was patient and polite. And guess what! It didn’t work.

El7omn · August 5, 2020, 4:37pm

dear any update regarding Kuwait shipment ?

Mohammad_Rasoli · August 5, 2020, 5:46pm

It seems that there is some movement as I just checked it says arrived in the UK about 2 hours ago probably It come to tomorrow. Hopefully but I don’t need it anymore and if someone want to buy it. I don’t even want to open it.

Mohammad_Rasoli · August 5, 2020, 5:49pm

daves1412 · August 5, 2020, 5:54pm

Yes fair point - many thanks. How strange that they are behaving in this way.

+44 7770 466206

IvoGrijt · August 5, 2020, 8:55pm

We have a thread for that as well: PicoPix Max for sale ? / ! Sellers and buyers meet here

IvoGrijt · August 5, 2020, 9:31pm

Now that we see the forwarder is doing better, I sent them an email this morning about the issues involving duplicate tracking numbers in the end of May shipments to the EU. Some of these got returned to their warehouse in Germany, but many are still being held by DHL due to the duplicate tracking. While they finally acknowledged that these duplicate numbers caused problems, their attitude up till now was to just wait for the units to be returned to them. But I don’t want to wait. You shouldn’t have to wait any longer, when all they have to do is instruct / pay / communicate with DHL to get the shipments moving again. There were circa 3600 units in that batch, of which around 180 are still “In Transit”, in other words, On Hold. So about 5% went wrong in that batch, partly due to these duplicate tracking labels.

So tomorrow I’ll be sending them a list I compiled while taking a break from handling tickets of all the shipments that need to be taken care of in this manner. And see what they’ll do with that.

Danilson · August 5, 2020, 10:20pm

@IvoGrijt
I am happy to hear that something is happening.
I received a mail today that I was added to a follow-up list and that I will be put in the next shipping list available.
Is it possible to get some more information about when that will be…?
Are we speaking here about days, weeks or months?

Thank you
Daniel

IvoGrijt · August 5, 2020, 10:57pm

Like I said elsewhere:

Extra device same price (“One for the Road”) offer

I’ve come to a point where I don’t give estimates anymore that are not dependent on my own actions, as even those can be off, but at least I know I am the one to blame and who has to manage the expectations.

Anything involving the shipping should go according to the first come, first serve rule, the backing order. But logistical grouping and service outages due to the corona pandemic meant that many people were skipped for a later moment than they should’ve been based on backing order alone.

For me personally the focus is on delivering the units to all of those backers who’ve been with us all along and still are waiting. If that’s underway and happening, and we got them all in a batch and also have the option of sending O4tR units in that shipment, for sure we won’t delay on the O4tR units. But my focus is on the regular backers first.

In theory we could fulfill everyone within 2-3 weeks, I think we have enough stock. But we need the forwarder to do what we ask(ed) of them, and that’s where the shoe has been wringing lately. And that uncertainty is why I try to not give estimates anymore.

Ebpico · August 6, 2020, 4:48am

Hi my tracking number is CR071959056DE. Is this included in the list that will be fixed via this email?

Ebpico · August 6, 2020, 4:52am

My indiegogo backer number is 16032

mayer · August 6, 2020, 6:51am

It has been more than 3 weeks since we got information that Kuwait shipment has been “suspended” by DHL and no news on the next plan.

@IvoGrijt i sent an email 4-days ago ticket 22685 perhaps you want to consider.

Pakpong · August 6, 2020, 7:44am

@IvoGrijt

Could you please provide an update regarding my shipment?

Contribution ID
11666
Contribution Date
September 23, 2019

Thanks

stefsoli · August 6, 2020, 9:42am

same for me CR071954544DE

asekaran82 · August 6, 2020, 9:46am

Could you please provide an update regarding my shipment.

My backerkit id is # 14350.
My Indiegogo contribution Id is # 21581.
I even raised a support ticket with number # 28146.

I am not getting any more replies to my e-mail and support ticket as well.

Folti · August 6, 2020, 10:58am

lol, just recived the package. I will miss checking the forum every second day:)
I hope it works fine, I’m not home yet. It’s been a long ride…

Stefan · August 6, 2020, 12:08pm

Just received it!
(Joy batch, NL)

RichLatho · August 6, 2020, 12:19pm

Mines arrived, but i’m at work Can’t wait to try it our later!

JonHoff · August 6, 2020, 12:55pm

Hi @IvoGrijt

A lot of your updates deal with Europe shipments and I see a lot of 21k+ backers in Europe are now receiving their PPMs.

Any update on ROW shipments?

Thanks!

Philips_Support_N · August 6, 2020, 1:13pm

Yours looks to be one of the duplicate tracking numbers that are being sent back to the German warehouse. Ivo is working hard to resolve these issues, but there are 200-400 cases like this and it is taking time to get to each one.