I’m here looking for some tech support info.
I received my PicoPix Max today and unfortunately ran into a problem straight away. The unit worked fine for about 30 mins of configuring and then suddenly it the image got these big black and white vertical lines in it. The image also occasionally goes completely black and white and distorted. (see attached images) In these cases touching the unit right between the Philips and PicoPix Max texts on top of the machine causes the images to flicker and distort further. Restarting the machine returns the image back to the one with the vertical lines.
To me it sounds like that the image processing chip is damaged or not functioning properly for some reason.
I sent an email and a description of the problem to firstname.lastname@example.org but wasn’t sure if they’re the right people for the job. So if someone here knows how to fix the issue and/or who else to contact about it, I’d appreciate the input.