Internet not connected

Internet says connected but is not connected.
Help.
I’ve had it a few weeks now and i get frustrated so stop playing with it but i could do with this fixing.
I’ve connected by wi fi search and putting the wireless key and password but still no joy what have I got wrong ?

More info required, as much as possible

1 Like

I have an iinet modem and the wifi picks up the modem signal and it says connected but when I try netflix or firefox there is no connection.
I have tried putting in the network name and wireless key again says connected but when I try an app it has no internet connection.
I do have a Norton VPN on my laptop. but the fetch box connected to the tv works. I did do the first update through a memory stick. do you need anymore info?
Cheers Maggott