Issues with List1 and List2 Backers

Thanks Steve! Could you share the list to us? Or Peru is in the list? I am on list 1, never got a tracking number. @PhilipsSteve

Norwegian backer, expected today, still on hold in HK.

We should perhaps have an official announcement on this today. Please check back once towards the end of day.

Hi Franco, Yes, Peru is on the list. We’ve told our forwarder we will accept risk of loss and aksed to ship to you now. But he hasn’t confirmed yet.
Steve

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Hi,
My Contribution ID is 6335
My backer id is #11586498
I have not received any tracking details yet. Please look into this.

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I seems you are quoting the Backerkit Order ID #… Can you please double check and find your Backerkit Backer ID #. Follow the thread: Demystifing Numbers (Indiegogo, Backerkit etc.)

Hi philips,
You called me about a week ago and you told me that the projector intended to reach me from dhl for some reason got stuck in HK. You said that the tracking number I received on April 15, 20 is no longer valid and will receive a new number, two days later we corresponded and told me that there is no need to worry about a few hours and go into the new list. To date, I have not received a new tracking number and I am not on the list either
The upcoming flight on 18.5.20 I do not want to miss it. Please look into how to advance the matter
backer id 15588956
indigogo id 9637
Dhl tracking number from backerkit that update on 15/04/2020 - 2630212966
zip code 7545440
From Israel

Hi philips,
backer id 15588956
indigogo id 9637
Dhl tracking number from backerkit that update on 15/04/2020 - 2630212966
zip code 7545440
From Israel
The tracking number is not working.
You said that my package is in Hk
and you will sand me an update for a new tracking number, that was week ago
Please answer.
Tnx

Hi,
Below are the updated details…
My Contribution ID is 6335
My backer id is #15591356
I have not received any tracking details yet. Please look into this.

Hi philips,
backer id 15588956
indigogo id 9637
Dhl tracking number from backerkit that update on 15/04/2020 - 2630212966
zip code 7545440
From Israel
The tracking number is not working.
You said that my package is in Hk
and you will sand me an update for a new tracking number, that was week ago
I write to you for almost 10 days in almost every group and by email,
? why you don’t respond
. I deserve to know what’s going on
Please answer
Yaniv

Any update seeing as the next list is being handled and it’s not great on DHL to do new ones when the have had liat 1 and 2 for over a month

Hi – I am no. 4690 – can you please tell me when I can expect my projector many thanks
Don

which list are you on?

Hi - I don’t know anything about ‘lists’ but here is a copy of the email sent to me on 14/4/20 saying my projector was going to be delivered by a local courier but for some reason it went back to your warehouse

"Hello,

Can you please confirm your delivery address and phone number ?

The forwarder tried to delivered the package but without success, your PicoPix Max is now coming back to our warehouse, we could organize a new shipment once we received it

Cheers

Philips Projection
PROJECTOR/FAX/STB Philips Consumer Care

can you confirm the country that you are from and Ivo can chase this if you still havent recieved the project.

Hi - my contribution number is 4690 - I am in Australia

regards
Don

Guys I think right now night time in Switzerland…

23d April: got tracking number
nothing happens…
14th May: Shipment picked up
15th May: Arrived at Sort Facility HONG KONG - HONG KONG
Since then: SHIPMENT ON HOLD!!!
Well… I’ll may get it… one day… but I’m not holding my breath… :frowning:

My backer id 15589096 is in list 2, but no Tracking Labels in my Backerkit , Anything is wrong ?

Hi @Philips_Support_N

Any update from the forwarder?

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