Loose Part Inside

PicoPix Max Technical Topics
1

There is a loose part inside my projector. I noticed it while unboxing it. The auto-focus seems to work okay, but I cannot get the 4 corner correction to work at all, i have only used the projector with the Amazon Prime Video app. The vertical keystone correction works well enough, but can’t get the left-right correction to work at all. 4 corner correction is very important for my needs, i’m not sure if the loose part is related to the fact that the 4 corner correction doesnt work, or if im doing something wrorg.

Otherwise I’m pretty happy with the projector. Please let me know if I should send the unit back for exchange.

2

Did you ever figure this out? 4 Corner Correction is a software feature, so there shouldn’t be any particular part inside that’s relevant to it.

3

Hi @Glenn can you be more specific, what exactly did you try and what is the problem you’re experiencing? Can you post photos/videos to show us the problem?

4

Hello, I also have a loose part inside the projector… is that normal ?

5

Nope, not normal. But is the projector working fine otherwise? Does the focus adjustment work OK?

6

yes it seems to be working… but honestly this sound scares me for the long time reliability…

7

You can make a video clip and contact support to ask for a replacement. Though replacements aren’t happening right now due to China closure. Hopefully in 10 days.

8

Does your PPM still make that sound then? Has it sorted itself out ?

9

PPM is back to HKG, and I’m about to get a refund…

10

Hi @Philips_Support_T, @Philips_Support_N,

I’ve wrote you an email on april the 3rd regarding a loose part inside of my pico pix.
I have received an email from you and I have filled in the form to get a replacement model, but I have not yet received a return label.

Would you be so kind to check this please? (Do you need my ticketnumber?)

Thank you in advance!