I have an issue with the delivery.
Since this morning, it is stated as “Delivered” by la poste (France) and DHL.
However, I am at home and nothing in the mailbox, in the street, no one has ring, my neighbours do not have it…
I have called La Poste Customer Service. They say they cannot raise a reclamation and that need to contact the sender.
Seriously… A wait of 9 months ending with such a delivery fail.
What is the process to raise a delivery reclamation at Philips side?
I have exactly the same issue.
It is writen delivered but I haven’t been contacted by phone. nothing in the mailbox, no neighboor, nothing.
After somes days, I am desperate to have someone to take action.
La poste (or Colissimo) is not doing anything, contacting the customer service is useless. Only answer after 30 min wait is : we can not contact the distribution hub.
DHL will only answer to the shipper.
And still no answer from screeneo support which I have contacted since the almost a week.
If you have any issue with shipping and already have a ticket, reply to that using the information in that post.
If you don’t have a ticket yet, send mail to support@screeneo.com with one of the subject lines mentioned in that post.