My unacceptable experience with Philips Support

I was backer #84 of this project and even ENCOURAGES a few friends to support what looked like a great product.

First projector broke and after a two month process was returned to me un-repaired.

After another two month process a replacement was sent to me that also doesn’t function.

I wonder if anyone else has suffered from the totally unacceptable Philips support process and if you managed to arrange a working solution?

Dear community user,

We thank you for sharing your thoughts with us and are sorry to hear of the difficulties you experienced on your end when it comes to the time span of the process and product quality thus far.

Since reading this we have reached out to you via our CS channels and aim to provide a different experience when it comes to the solution at hand currently.

Kind regards,

Hi

So the image on the replacement projector you sent me looks like this…
Many dead pixels with more appearing after each use.

This is now the 3rd replacement projector you have sent me that has failed straight out of the box, not including the one you sent back to me unrepaired. The time it takes to go through the process and have my projector sent means I’ve now been without a working projector since last October.

Come on guys!!