Welcome to the forum. Sorry to hear you are experiencing problems with picopix max. Have you tried factory resetting the unit? Also are you running the latest firmware?
As for pairing the remote, did you put it in pairing mode as written in the FAQ?
Hope the above helps. If you really want to request a refund, you can contact screeneo on support@screeneo.com
Hi @ApurvaA I believe you’ve already contacted support center and they already provided you further instructions. So I will close this thread now. If you have any other concerns feel free to email the support line or post a new topic. Thanks.