No reply from support on my defective device

PicoPix Max Shipping & Orders
21

Hi @ABL please email support@screeneo.com or reply to the original ticket email you got, and describe the problem.

Since the logistics/returns/support team don’t browse the forums, it’s best if you contact them with your ticket ID so they can look up.

22

Thank you @Philips_Support_P

I replied the ticket email, but the auto reply email generated a new ticket id for me, is that normal?

23

Yes it’s normal, the old one was probably auto-closed.