On November 16th, I emailed firstname.lastname@example.org to ask about issues with my picopix max not displaying video. They replied with troubleshooting steps, and I send them a reply with the results of my troubleshooting process.
On November 24th, they sent me a form to fill in which was intended to be used to coordinate a return/pickup. I have submitted this, and have received no response from Screeneo support since, and my picopix max has not been picked up or sent for replacement/repair/refund.
The URL for my support ticket (https://support.screeneo.com/hc/requests/31468) returns an ERR_CONNECTION_REFUSED, and after emailing twice requesting a status update, I receive no response.
Is there some way I can follow up? My ticket number is 31468.