I live in Thailand, received my PPM on 23 January. Thai customs charged me THB4380.08 (approx EUR125) in addition to 439EUR I paid through Indiegogo.
Unfortunately, the device was faulty, had constant thermal shutdowns, Philips recognized it as defective and launched the replacement process. Finally, the faulty PPM was picked up by FedEx and delivered to Hong Kong this week. I was offered a replacement device to be shipped to Thailand in the near future.
Yesterday I requested Philips to absorb customs duties for a replacement device to avoid being charged twice for one device.
My request was rejected with the following justification: “As explained in the Indiegogo campaign rules, customs duties will be at your charge. Thanks for your understanding”
Does that sound fair enough?