PPM fails to start several times, Even if its starts after 8-9 attempts I see the colours blinks time to time

Hi There,

Initially when I use the PPM for first two three days, had no issue at all. Everything was smooth.
After two days, I observed couple of times it fails to project anything even though I can hear the fan noice. Then it started after couple of attempts. Once its started, I was able to see the colors switching for initial few seconds. Now the problem is even worsen. Its quite hard to start the PPM now. I tried almost 9-10 times so far, still not starting.

Can someone assist me if I’m missing something? And please let me know if its a software issue or hardware issue?

Case ID : 24491 ( https://support.screeneo.com ) @PhilipsEngineering