Projector not working

My newly received PicoPix Max projector is not working.
The cooling fan turns on but there is no light.
I tried contacting Phillips’s support without success.
Does anybody know how to return the defected item or replace it with a working model?
Thank you.
Margo

Maybe you check out this post and try out the suggestions there…

Hello,

Thank you all for trying to assist. @MM2020, please try the troubleshooting steps and if you’re still experiencing issues, you might have to write to support@screeneo.com to report defective unit. They will be able to assist you with next steps.

Cheers,