Request # 30541 for RMA request. Have been waiting for weeks for someone to get response

Hello Screeneo support,

I emailed weeks ago for the autofocus problem with my unit and provided the video of the focus problem. No one has gotten back to me yet. My warranty period is running out. Please someone get back to me as soon as possible so I could get my unit replacement.

Here’s the link to the video of my projector autofocus problem.

I was given request# 30541.

Thanks,
Faisal

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The warranty is 2 years.

The exact same thing is happening to me.
Request #27982. Haven’t received a reply since 2 months now.