Hi Philips support,
I had mailed out my return package via FedEx with the instructions provided. However, I received a call from FedEx that the package was rejected by the recipient at Hong Kong when FedEx attempted to make the delivery.
Understand from FedEx that the two options are to abandon the shipment in Hong Kong (dispose), or to return the product to me in which case I would have to incur charges. However, as I do not have a FedEx account, they cannot charge to me as well.
This is quite unacceptable. Can I know why the returned shipment would be rejected at Hong Kong, and how can I return the package to Philips for exchange? If I would like the product returned to me instead of being abandoned, will Philips bear the costs of the return?
If the product is abandoned by FedEx at Hong Kong as a result of the provided recipient rejecting the return package, I would insist on being provided a full refund on the amount paid for backing.
I am more than happy to do an exchange for a functioning product, and have been patient along the various issues which have arisen over the months of waiting. But I certainly will not stand for this kind of logistical lapse which could cause me to lose more of my money and/or the product itself.