Shipping to Europe

PicoPix Max Shipping & Orders
1554

Check this out:

1 Like
1555

Hi,

When do you plan to ship to Poland?

2 Likes
1556

Poland should be part of general EU shipments.

1557

Thank you, I understand better what will happen for my package and that will be a little waiting to finally have my order in my hand. :smile:

1 Like
1558

Hi, Belarus is a part of EU delivery or not?

1559

A post was merged into an existing topic: Individual status update requests

1560

Hi, I received an email with link to backer kit and DHL tracking no on April the 10th. Still no update on DHL site (it only says that they received the data about the shipment electronically). How can I get more info on that?
Contribution ID: 7306
Thanks,
Lukasz

1561

This is normal behaviour. The tracking code will stark working soon(ish). Please see this post:

1 Like
1562

Thanks! didn’t see that. It said it takes 2 days to update, so I waited 8. I like the “soon(ish)” - stealing that!

1563

I’ve been following this forum for quite a while now, but it has become much more difficult to try to understand when I can realistically expect delivery of my projector, so I am asking you that may have figured it out. My contribution ID is 14386 and it was made in early October 2019. I understand that Philips does not reply to individual requests, and that is not what I am after. Can someone here give a calculated time-range when my shipment can be delivered, even if it is very broad? (This is so that I can plan for possible other alternatives). I should add that I live in Sweden (which is part of EU). Thanks!

1564

Any estimate you’d get would be off the moment it’s written down Hans-Goran.

There are variations (possibly speeding things up but mostly delays) in:

  • Manufacturing, due to light engine component supply and lead time
  • Quality Control checks fails could lead to extra reworking
  • shipments getting put on actual flights out of Hong Kong
  • local delivery companies being backlogged and possibly understaffed
  • other unforeseen circumstances

None of the previous batch shipments had to deal with all of the above, for instance the very first few didn’t have Corona outbreak and lockdowns to contend with. So no results from the past can be used to give you a good estimate, and even if you say ballpark, it could still be a rain-delayed game.

I would suggest you to keep an eye on the summary thread so you can bookmark that and gather your daily digest from it, you can always click on the quotes in that topic to jump right into the actual thread where it was actually posted.
That will allow you to better make the guesstimates you want for yourself.

2 Likes
1565

Hi, based on the current (disappointing compared to initial target) fabrication rate, around 6 weeks for production and 2 weeks for delivery so you should target around mid June at the earliest.

1 Like
1566

@Philips_Support_N I believe there are a few 1000 backers waiting in the Netherlands, will these be sent as a single batch to save costs or based on backer id. When can we expect to be seeing a batch sent to the Netherlands?

1567

Thanks!

1568

@Philips_Support_N: I have received a tracking number on my backerkit account, but the DHL webpages (both German and international) gives me an error, saying: “Sorry, your tracking attempt was not successful. Please check you tracking number”.

Could you give me a functional tracking number, please? My backertkit ID is 15588682 (as shown when hovering over “View order”.

This is my first post, so I cannot PM you at the moment.

Thanks.

1569

Your tracking number is just fine.

This is why your tracking number might not be updated for quite a few days after you receive it:

1570

Thanks for the answer, IvoG.

It’s been six days, that’s why I was starting to wonder.

With the previous examples I have seen, the tracking number actually works, although with no updates for some time. With the example of another user above, when he got the same response from DHL website, he was asked by PhilipsNono to PM him to sort out the tracking number. That is why I tried this as well.

Ok, I will wait some more, and see what happens.

2 Likes
1571

Ivo, just saying, got my tracking number 10 of April. 11 days after it is still not active, I still don’t have the product, I still don’t have an estimate of the arrival date.

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1572

Hi, still nothing. it’s 12 days now. where can I get an update?

1 Like
1573

This is because your invididual shipment hasn’t been sent from the DHL warehouse in Germany yet. PhilipsNono posted in another thread (here) that the shipment with all projectors is in customs at the moment. Progress is slow because DHL is prioritising medical shipments, the current estimate was that it would be cleared next Tuesday.

2 Likes