I received my backerkit tracking number email confirmation on the 30th May 2020, and after checking previous correspondence, assumed that I would need to wait 7-10 days for the tracking number to become active on the DHL site.
It has been 25 days now and I still get the “No shipment with given tracking number found” message on the DHL site.
I have tried the various recommendations (Different DHL sites, ensuring that only the tracking number is in the DHL search etc), ands still get the same reply.
I understand that there have been delays, but surely this is not normal anymore?
Please could you advise on progress or steps that can be taken at your earliest possible convenience.
Backer # 13877