I’m seeing the same behavior and also noticed the solution with the power cord.
I didn’t get to trying anything else but am interested in a permanent solution!
Hello,
- In your email the link was https://public-files.philipsprojection.com.s3.eu-central-1.amazonaws.com/offline_updates/modern/PPX620/PPX620_V1.2.1.zip (size 909Mo) and it was aborted during the installation (Installing system update) because the firmware in the ppx620 is newer.
- I download this one in your post: https://s3.eu-central-1.amazonaws.com/ppx620/PicoPixMax-v1.1.04.zip (size 851 Mo), But same message: Error 3003: Can’t install this package, (Mon Aug 3 15:38:52 CSR 2020) over newer build (Fri Feb 5 17:56:54 CST 2021),… Installation aborted.
- let me know if I can test something other.
Thanks
@Philips_Support_P
I found something very strange. When it is blurry, if I put it upside down the PPX620, it becomes crystal clear. But if I put the PPM again upside up, after some seconds, it blurry again…
I did a video but the size is too big 31Mo, you can download it from my dropbox
Hi,
I tried the cor solution, reset to factory and autofocua 15 times to ceiling and wall and no solution. More ideas? Will be solved in next update or return the product and send replacement?
Thanks
Hi,
As I said I tried the cord solution, reset to factory and autofocus 15 times to ceiling and wall and no solution. More ideas? Will be solved in next update or return the product and send replacement?
Please, I need a solution!
Thanks
Hi @toniface @Sapa77 and others,
thanks for being patient. We have a new firmware version V1.2.6 which contains a possible fix to this issue.
Could you please:
- Follow the INFO: How to do offline software update? guide
- For step 1, please download this V1.2.6 file instead. Continue with the rest of the steps as given in the guide.
Please let us know if this solves the problem. We’ll then release it to everyone.
1 Like
Hi,
The problem still… You can see in the letters of this pictures (Zoom in)
Please, do you have any idea or you have to replace the projector… 
Thanks!
Hi,
I did the update right now, and after automatic reboot + 10 minutes, the image stays good, not good as before but in some way acceptable. (from before the update to now, always with the charger plugged).
This evening and/or tomorrow, I will do some tests (see one or two movies on the wall 
) one on battery and the second one plugged to charger) and give you feedback for Monday.
Thanks
Salvo
P.S just for notifying you, since this update I see a welcome app, select language show only English. Also, the “select time zone” menu in the same app doesn’t work. But it’s probably because it’s a beta firmware.
@toniface could you please try to do a factory reset also, after updating? It seems to be a different issue than what the others are experiencing in this thread. From the picture it looks like the actuator which transforms the DLP from 540p to 1080p is malfunctioning.
@Sapa77 that’s reassuring. The welcome app is EasySetup beta, you’re right it’s still in testing and doesn’t fully work yet. You should be able to simply uninstall it.
Same problem here!
Image gets blurry and kind of double…
Just thought the projector was dying for me. Did appear after watching à Netflix movie…
Then when I did turn off auto keystone, picture got back ok again for a while…
Now it’s back again! Didn’t do a Factory reset, byt guess That will be the next step…
(However I think I did a factory reset after last update and this problem appeared after some movie watching, USB power connected to the projector.)
Ok reset had it working for 5 minuters, then the behaviour returns!
Removed the poweradapter and then it returned to normal directly…
Did insert the poweradapter again and image is still normal! But I expect it to fail again…
(Didn´t experience this before the update)
So is charging now causing this issue, while using it?
was there a possibility to turn of charging while running on the external power adapter?
Hi,
For me, the problem looks solved. 
I tested ~4h, seeing a movie with the charger and another one without.
No more blurred for me.
If I can help do more tests or need more info from me, I am happy to help.
Salvo
P.S. @Philips_Support_P , I’m curious; if it is possible can you give more info on what was the problems?
Dear Sirs,
I did factory reset after updating and the problem stills. What can I do? It’s a long time watching with bad quality…
Please, I need a solution.
Thanks!
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Missatge de Prashant via Philips Projection <postmaster@community.philipsprojection.com> del dia dl., 12 d’abr. 2021 a les 9:37:
Hi,
On my PPM when i have this issue im executing auto focus multiple times, you can directly see how the picture gets better gradually. I have to do this almost every time im turning on the device.
Not sure when it started to happen, but i didnt thought that it was related to software, but hardware. Hopefully its possible to fix with new firmware
Hi everyone,
could you please post here or message me the serial number of your PicoPix Max? It is written on the sticker at the bottom of the projector, or inside the Settings > About section.
We are trying to identify if the affected devices came from a specific batch.
Thanks.
Hi,
My serial number is: QS1912P620C07549
Please, one solution!!!
Thanks!
Hello,
My serial is:
QS1912P620F12201
Have a nice day
Hello,
The serial number on my projector is QS1912P620E09032. I’m facing same issue.
Have a nice day
My Serial number, very hard to read… (But here it is…)
QS1912P620A01659
Image is very very bad now…
It’s like unuseable now!
Image is so dizzy, got even worse after the 1.2.6 + Factory reset!
Please send me a new working unit… (The projector has never been giving that sharp image, not even in a completely dark room with a pro screen, flat surface!)
Now it’s unusable after 1.2.4 & 1.2.6, please help…