Tracking number is not working

PicoPix Max Shipping & Orders
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Please see #4 in the Tracking and Shipping FAQ for an explanation.

You haven’t said where in the world you are, but if you are in the EU your shipment is now in left-most blue box in the flowchart. Your tracking code will start showing progress when it reaches the next step, the first of the purple boxes.

If you are located outside the EU, your shipment is still waiting in Hong Kong to be picked up by DHL. Again, the tracking code will start showing progress when DHL scans it.

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85

Thanks guys for helping out. However none of the information provided applies to Paula’s case. I’ll talk to her personally and try to work out what’s wrong.

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86

I’m in Spain. And the first notice that I had from the shipping was on may 18th, and appar from that, at DHL webside the only update that apper is
“Due to an address error, the shipment could not be processed/delivered. A new delivery attempt will take place.”
When I contact them , they told me that there is no package with that number…

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Ok, I see that your situation is different from most of the backers. Now that Ivo is helping you personally I’ll leave it to him to figure out.

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DHL Germany update to my order following “expecting your shipment data soon” this update since 30-May-2020 . any idea what should i do ?

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  1. Go to www.dhl.com/global-en/home/tracking/tracking-parcel.html and enter your tracking number. It should start with CR…
  2. Click on “All Shipping Updates”
    2.1 IF you have the same issue like a lot of backers where DHL reuses a tracking number, you’ll see bottom-to-top each shipping status and most probably you’ll see that the package was delivered some time ago.
    2.2 IF you don’t have such issue like described in 2.1, then you’ll have to wait till the German customs release the goods to DHL and then you’ll see an update. Mine tracking shows the same (https://www.dhl.com/global-en/home/tracking/tracking-parcel.html?submit=1&tracking-id=CR071961275DE ) - this is not a problem, but a delay :slight_smile:. Check Tracking and Shipping FAQ for more info on how the process work.

Waiting…patiently :slight_smile:

Cheers,

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Still waiting the projector. Since the 8th of june, on DHL it appears "
Due to an address error, the shipment could not be processed/delivered. A new delivery attempt will take place." Philips it not answering me since the first of may…

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Please help

My tracking number says my device was shipped on May 14th. Now it appears that the projector was passed from German to Italian couriers - why this doesn’t make sense? Is this an error?

Please can this be looked into urgently. I am getting quite frustrated and would appreciate this responding to quickly to confirm the status of delivery and to confirm when I can expect my projector to arrive here to me in the UK

Tracking number : CR071951415DE

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Click on the link above and read FAQ No.5
5. It seems I got an incorrect tracking label as it is showing wrong destination/country or the tracking says that the projector has been delivered…

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Hi, I already did that,
This ia the error in the DHL track and trace web: Due to an address error, the shipment could not be processed/delivered. A new delivery attempt will take place.
But I received the DHL tracking number one month ago! (on may 18th !!!))not just two days as they said at first, or two weeks, like they are saying now…

This is very frustrating, I could understand a 2 weeks delibery… but one month is too much

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Hi @PhilipsNono, @Ivog backer id 15588956 indigogo id 9637 Dhl tracking number from backerkit that update on 15/04/2020 - 2630212966 zip code 7545440 From Israel The tracking number is not working. You said that my package is in Hk and you will sand me an update for a new tracking
got a new tracking in 30/5/20 2630223444 this tracking not working , also i got another one CR071962917DE also not working

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I am waiting from September, what should i do? i sent couple of mails and messages and nobody answer me.
please answer…

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This last one is working, it’s just not showing any current data yet as the goods still have to be scanned by DHL.
If that’s the last number you got, then it’s probably the correct one to use. Hopefully later today / this weekend(?) they will have scanned the 3390 boxes in this shipment and your tracking will become active.

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Hello Ivo, i have the same problem Paula has,
i have received my tracking number weeks ago but it has never worked so far.
I am in France my DHL number starts with CR and it says “No shipment with given tracking number found.” I have no clue where my pp is .
Please help me out, thank you kindly.

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Hi all,

Also a friendly follow-up regarding this issue. I don’t know how or where my picopix is at the moment. DHL doesn’t show any info and Philips supposedly sent it through DHL. However I cannot track it. I don’t even want to change my address, just to know where the item is at :confused:

Thanks!
FVG

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fyi

I’m in a batch from May 31st (Germany) and my tracking code has become active in the last hour and it was scanned at 17:35 CET :partying_face:

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Happy for you! Where are you getting it delivered? Europe?

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So yes, Europe

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Hello, @IvoGrijt and Phillips.
Thanks to all of you, Today PicoPix Max arrived safely!!
It’s working well so far.

It took a lot longer than originally planned, but thank you for working hard to deliver it in the midst of the chaos of a global infection.

Thank you to all the staff.

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Where are you checking ? Dhl.de? Still nothing for me…

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Hi Ivo,
I can continue waiting, but i am wait very long time and doest get answers.
I will be happy if you can check what happened because i am not in the list you manchaned with the 3390 boxes.
Regards,
yaniv