Unable to project using usb-c

I have just bought the device & charged it for 2 hours prior to using. When turning it on the below image is projected, I have tried in settings to change the source between hdmi/usb c and it does not leave the screen. Can someone please advise what to do

Hello @Nott3, does the projector display an image if you connect it via an HDMI cable (instead of USB-C), and select HDMI as the input source?

No, I have tried the HDMI connection also & still does not display an image

Hello @Nott3 sorry for the delay in getting back to you. Please first update the firmware (you can download it from the Philips website - please choose the correct version according to your serial number). If this still doesn’t help, please contact Philips Support, as the device may be defective.