An update. It’s now been over 2 months since I received my new projector without a charger plug.
It has been over 6weeks since my plug was sent to Germany and then arranged to be sent to me in australia.
It has not moved since the 11th October.
I have been without a working projector for almost 5 months, add that to the 3 months late it was in arriving in the first place, I have had the opportunity to use the projector approximately 40% of the time I have owned it.
In the time I have had it I estimate at least 30% of the actual usage time (ie turned on and projecting) has been spent trouble shooting updates, side loading cracked apps and general maintenance of the thing to try and use it.
I bought the projector because it was advertised to support AirPlay2, it’s was supposed to have 4 corner auto correction, could pair to external Bluetooth speakers and there was initial discussion about Android TV support.
In one way or another the projector has not delivered on its marketing. Airplay2 was never approved (Miracast or free airplay clone apps is not AirPlay2), the 4 corner correction does not work on any external sources, and nor does Bluetooth.
Philips support denied any of the above was ever part of the original marketing.
With the magic of the internet, I have been able to provide screenshots to Philips support of the gradual, yet significant changes in their marketing material over the period of time since I purchased the projector till now, including the omission of of the above features that were important to me, along with others that were not.
I have been exceptionally patient throughout this process, until the time came when they outright denied that advertised features were not delivered and that they did not alter the marketing. I explained how I felt they were now being ‘deceptive’.
I chose to give Philips the opportunity to ‘do right’, before bringing my experience public.
Philips Support response to when I shared screen captures of the changed wording and feature exclusions was:
“…… we declare and remain open to assisting and returning the projector and checking it on our end for possible repair or exchange if this is not possible……”
The original projector was faulty, that took a considerable ‘fight’ to have it replaced (well within warranty). The process has left me without a projector for 4 months, they cannot even send a charger plug to the right country. The new projector (I assume) is not faulty, there is no request to “return for checking and repair/exchange” I’d just like a plug please so I can plug it in.
I had decided to ‘live with” all of the PPX shortcomings, but after the despicable attitude, deliberate denial and gross incompetence I decided to demand a full refund.
I feel that I have allowed Philips every opportunity to do the right thing here, and they have made a conscious decision to take the position they have.
Hence why I feel no more moral obligation to protect Philips support, and why I have now shared my experience.
Attached for anyone else’s reference is the screen captures over time from the Philips marketing omitting/retracting/excluding original features. Do with them what you will, this is publicly available information.
Oh, and the Tracking number of my plug that has not moved from Germany since the beginning of October.