Just as an FYI - my projector has now arrived for repair in Germany, is there a way of checking on progress? I have a ticket number.
Dear community user,
Do you have already an open ticket with us via our customer service contact?
If so please feel free to share it here and we will proceed with the appropriate updates,
KR,
#42363 was my last number, I’ve had a response to say it will take up to 2 weeks for an update now.
I just want to check it has been officially received.
Dear community user,
We appreciate the update and can confirm indeed that the current time frame can lead up to the suggested time,
You received confirmation from via the courier that this had been delivered last friday correct?
KR