Hi Sebastian / Ivo,
Thanks for your help and detailed responses to date! With your advice and links I’ve finally made it through the links to what I thought would be the end of the line to get my backerkit ID number, but when I enter my email address here:
As per the attached screenshot I get the following error message: “we found a survey for [my email address] but the project did not send your survey yet. You will receive an email as soon as the project is ready.”
Slightly more confused now, as I thought the project / campaign was complete and now we are just in a waiting pattern for delivery?
Sorry for continuing the chain, I’m just trying to get one easy definitive “this is your order number, this is your position in the queue, this is when you can roughly expect delivery”, but right now it seems to be link after link to different sign ins, logins, and ultimately dead ends, and beginning to feel like this is just going round in cryptic circles
Would it be possible for Philips to send out a very simple, walk-through email explaining the whole process from end to end with timelines and simplified instructions on next steps, as from reading through all the posts a lot of people are asking the same questions, and it seems like a straight-forward email would answer a lot of these in advance?