From a quick test, it appears that on energy saver mode the picture gets significantly brighter, but the fan didn’t speed up at all. That might explain what happened. It cooked itself!
EDIT: Sorry, I meant that when I plugged in the POWER it got significantly brighter on Energy Saver mode, but the fan didn’t speed up, that was with a Chromecast or Shield plugged into the HDMI.
Hi @John_Lewis yes this is a thermal issue. Did you leave enough space around the projector for good air flow? And it’s a stupid question to ask but I hope the plastic foil protecting it has been removed (as some people here were not clear on its function).
Are you sure you mean Energy Saver mode and not Presentation mode? Energy Saver mode is the quietest and least bright mode.
If this reoccurs and you cannot find any external factor, then please return it for replacement.
Also, there seems to be some problem with HDMI CEC turning on the projector’s display system but not the cooling system. I’m wondering if it could be due to that.
Sorry, I meant that when I plugged in the POWER it got significantly brighter on Energy Saver mode, but the fan didn’t speed up. That was with a Chromecast or Shield plugged into the HDMI.
Is it supposed to speed up as it gets brighter?
(and yes, all plastic foil was removed and it was on a tripod in the middle of the room, plenty of clearance)
Yes this is expected, the 4th LED comes on when you plug it in. The fan speed is the same.
So I would suggest you to get a replacement. If it is working for now, perhaps only do the return if it happens again. As the replacement process has a huge backlog that I think will take 2 weeks to clear.
It was REALLY hot. The fan didn’t seem to be running at all. This seems like a pretty big issue.
Turning it back on now, everything seems to be working apart from the scrambled image.
I’ve sent an email to support@screeneo.com, I guess I’ll see what they say.
I currently have my PPM plugged into a Yamaha AV receiver (RX-V585) via HDMI. I’ve not had any problems with the PPM misbehaving. But would it be a sensible precaution to unplug the HDMI cable when not in use, given the above? Or is this issue dependent on the HDMI source device? I.e. if my Yamaha hasn’t caused misbehaviour yet (it’s been connected like this for about a week) then I’m fine? Or am I getting this completely wrong?
Is it worth building up a list of “good” and “bad” devices for people to be aware of for the time being?
Or maybe there’s some feature in the receiver that I’ve got (luckily) turned off - what might that be called?
Thanks
FYI for those of you playing along at home:
My source was an Nvidia Shield passing through an HDMI audio extractor (sending an optical cable to my surround sound) then onward to the PPM. It was running for about 5hrs plugged in to power on Energy Saver mode in the middle of a room at 23 Degrees C when it overheated.
That would be the HDMI CEC (Consumer Electronics Control) feature. If it’s not available or turned on in the device connected to the PPM, then it won’t turn the PPM on or off.
Once disabled, turning the Shield on or off shouldn’t control the PPM.
If you’re testing, see if you first turn on the PPM and then connect the HDMI input also makes it run hot, meaning that the fan isn’t working as it should when on HDMI, or if was the CEC method of powering up that didn’t turn everything on properly.
I figured as much, but since there were indicators that the CEC feature implementation might be to blame, I was hoping you could test and see if that makes a difference.
Hello @Philips_Support_P@Philips_Support_2 I contacted support, received a reply, filled in the Google Form, nominated a date for the courier to collect, that date come and went with no courier. I reopened the Google Form, changed the date to another a few days away. That date passed with no contact from a courier or Screeneo. I’m not sure what I’m doing wrong now. I saw something about return stickers mentioned? Do I need a sticker?
Please email support@screeneo.com again. Maybe reply to the last email you got. Perhaps they missed the fact that you filled the form. I’m sorry I can’t help more as I don’t handle returns & replacement.