Airmote pointer not working

biohazard31 · February 11, 2020, 1:56pm

Hi guys,

I need your help, everything is well with my airmote.
Only now, the pointer is not responding. It is only on steady state when I am pressing the pointer button on the airmote.
All buttons are functioning well except for the pointer.
I tried to do some work arounds like unpairing and pairing the airmote to PPM.
I even removed and reinserted the battery.
Had to shutdown and turn on the PPM,
but all still failed to solve the issue.

Thank you and hope to here from Philips soon

kugiigi · February 11, 2020, 2:26pm

Possibly your remote is faulty. Can you try pairing it to a PC/Laptop or Android? I think it should work like mouse on those.

biohazard31 · February 11, 2020, 2:33pm

Yeah, I think the airmote is faulty.
Tried to connect it to my S10+, all buttons are functioning.
But airmote pointer is not moving.

Thank you @kugiigi

biohazard31 · February 11, 2020, 3:34pm

@PhilipsEngineering
@PhilipsNono

Hi Prashant and Nono,

Any advice on this issue?

Thank you

Vin · February 11, 2020, 5:56pm

Hey, I can recommend performing a factory reset, remove the batteries from the remote and try again from scratch to pair the airmote. If this does not work I guess this would mean a faulty remote.

Cheers,

PhilipsEngineering · February 11, 2020, 6:33pm

Does pairing it to your laptop also doesn’t work?

Have you tried pressing the mouse button really hard? Just to find out if it’s a physical problem.

Otherwise it might be faulty (gyro not working).

biohazard31 · February 11, 2020, 9:35pm

I already tried connecting it to my laptop, still the same.
When I pressed the pointer button, the airmote pointer will appear on the screen as usual, but it won’t move.

Any other work around?

Thank you

biohazard31 · February 12, 2020, 12:04pm

Can I ask for replacement for the airmote?
@PhilipsEngineering

PhilipsEngineering · February 12, 2020, 12:18pm

Yes, it looks like the gyro is not functioning anymore. Please email support@screeneo.com and clearly mention the product (PicoPix Max), paste a link to your forum post, and ask for the return form. Then, fill the return form saying you need a missing accessory to be shipped.

Bfn20 · May 14, 2020, 12:43am

Hi @PhilipsEngineering

I’m facing the same issue - airmote pointer not working. I tried the following but they don’t work: 1) replace battery 2) pairing to laptop (none of the buttons worked).

Can I write in for a replacement too?

Angus_Tam · May 19, 2020, 6:06pm

Hv u guys pairing it by Bluetooth?
Mouse pointer doesn’t work in infrared mode. It does work in Bluetooth mode. Pls try.

Bfn20 · May 29, 2020, 6:59am

Hi, thank you for the suggestion! I’ve always paired it using bluetooth though.

crogaucho · June 4, 2020, 7:31pm

I had same problem, IR works out of the box, but you need to go:

Bluetooth setting on PPM
enable bluetooth
On remote press & hold 5sec: “OK” + “Volume -”
On PPM: “Scan for devices”
Select: “Philips AirMote”

All works perfectly ✓

standby · June 13, 2020, 2:32pm

I had the same issue only pointer is not working.

PhilipsIvo · June 16, 2020, 4:15am

Try connecting it in the Bluetooth menu. So not Unpairing and Pairing, but Connecting.
The menu contrast is a bit difficult, but the Connect button is there. I have the exact same speaker and as you can (almost) see, the button is there.